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This Solicitation opportunity from Government of Canada was posted on May 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Unsupervised Internet Tests

Closed
1000405195International

Contract Overview

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The Canada Revenue Agency is seeking up to five contractors to provide Unsupervised Internet Tests. The resulting contracts will have an initial term of two years, with options to extend for up to three additional one-year periods under the same conditions. Delivery of services will be virtual, and the procurement is subject to specific security requirements and the Federal Contractors Program for employment equity. Bids must be submitted in English or French by June 4, 2025, exclusively through the Canada Post Connect service. To be considered, proposals must meet all mandatory evaluation criteria, with awards based on the highest combined rating of technical merit and price. All inquiries should be directed in writing to the contracting authority, and bidders must follow the specific Connect conversation protocols to ensure their submissions are accepted.

General Info

CRA seeks five contractors for virtual internet tests; bids due June 4, 2025.

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Canada Revenue Agency
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts
Furqana MehkariPoint of Contact

Full Description

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The Canada Revenue Agency (CRA) intends to enter into up to 5 contracts with multiple contractors for the Unsupervised Internet Tests (UITs). This requirement also includes options to extend the contract up to three (3) additional one-year periods under the same conditions. The period of any resulting contracts will be 2 years from the date of contract award. A bid must comply with the requirements of the bid solicitation and meet all mandatory evaluation criteria to be declared responsive. The responsive bid with the highest combined rating of technical merit and price will be recommended for award of a contract. Proposal documents and supporting information must be submitted in either English or French. Questions must be directed in writing to the contracting authority via email: contact@example.gov Bids must be submitted by using the Connect service provided by the Canada Post Corporation. When responding, the proposal MUST be delivered to: Canada Revenue Agency Bid Receiving Unit contact@example.gov Bids will not be accepted if emailed directly to this email address. This email address must be used to request that CRA open a Connect conversation, as detailed in Standard Instructions 2003. Bidders must not use their own licensing agreement for Connect to initiate a Connect conversation with CRA. The CRA reserves the right to negotiate with suppliers on any procurement. Delivery points will be virtual. There are security requirements associated with this requirement. For additional information, consult the bid solicitation document. The Federal Contractors Program (FCP) for employment equity applies to this procurement.

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The Canada Revenue Agency (CRA) is seeking a single contractor to provide a user testing software platform to evaluate content on Canada.ca. The primary objective is to assess how the general public and specific niche audiences, such as business owners and families, navigate the site and complete tasks. The requirement includes an annual license supporting five named users, 360 testing requests per year, and four hours of annual training. Testing with individuals using assistive reading and navigation technologies is explicitly excluded from this scope. The contract is for an initial term of two years, with the CRA holding an irrevocable option to extend for up to five additional one-year periods. This procurement is a conditional set-aside under the Procurement Strategy for Indigenous Business (PSIB); if two or more compliant bids are received from certified Indigenous businesses, the competition will be limited to those bidders. The award will be granted to the responsive bidder with the lowest evaluated price following a multi-step process that includes mandatory technical criteria evaluation and a Proof of Proposal (POP) testing phase. Bids must be submitted via the Canada Post Connect service by November 27, 2026. The contractor must ensure strict confidentiality and non-disclosure agreements are in place to protect both the CRA and test participants.

POSTED

1 day ago

DEADLINE

in about 1 month
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