Usability Testing Platform Licensing & Access

The contract grants licensed access to a cloud-based usability testing platform designed to support remote user interviews, diary studies, and design research activities. It includes comprehensive user management tools and session execution capabilities to facilitate structured research efforts, enabling teams to collect and analyze qualitative user feedback efficiently. The platform is intended for use in conducting design research that informs product and service improvements within the Federal Student Aid division of the Department of Education. This subcontract, classified under NAICS code 518210 for data processing and hosting services, is performance-based with the place of performance located in Vienna, Virginia, 22182. The contract was posted on June 24, 2026, and is not subject to any specific set-aside designation. Access to the platform is restricted to authorized users under the terms of the license, with all activities aligned with the operational needs of Federal Student Aid to enhance digital services through empirical user insights.