Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, November 11 at 2:00 PM ET

Register Free →

This Pre-Solicitation opportunity from Department Of Homeland Security was posted on September 26, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

USCIS Application Support Center (ASC) Pre-Proposal Conference

Closed
USCIS_ASC_PreProposal_Conf_28Sept2022Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

General Info

NAICS

541513 - Computer Facilities Management Services

Place of Performance

VT, USA

Set-Aside

NONE

Documents

5

Application+Support+Center+Draft+Eval+Criteria.docx

DOCX

ASC+Pre+Proposal+Conference+Questions.xlsx

XLSX

ASC_Staffing+Template.xlsx

XLSX

Draft+Pricing+Sheet_ASC.xlsx

XLSX

PWS_ASC+Recompete+Draft.docx

DOCX

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

3 updates
PhaseClosed
Posted

Presolicitation

Notice updated

The notice title changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Response Deadline

Deadline has passed

Notice updated

The notice description changed.

Submission Closed

Find active opportunities like this

Get full access to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

Show more
AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts
Anthony David Suarez
Charnique Thomas

Full Description

Show more
UPDATE 26 SEPTEMBER 2022: Responses to Industry Questions have been posted for Industry review prior to the 28 September 2022 Pre-Proposal Conference. See attachments. Pre-Proposal Conference - Application Support Center Date: 28 September 2022 Time: 9AM EST to 12 PM EST The United States Citizenship & Immigration Services (USCIS) Office of Contracting (OCON) shall hold a Pre-Proposal Conference to answer questions and receive feedback on the following documents associated with the upcoming Application Support Center (ASC) re-compete requirement: 1. Draft Performance Work Statement (PWS) 2. Draft Evaluation Criteria and Ratings 3. Draft Pricing Template 4. Draft Staffing Template The Government requests written questions, feedback, or both NLT 21 September 2022 at 12PM EST to allow the Government to provide thorough responses to our Industry partners. On 28 September 2022 the Government will host a virtual Pre-Proposal Conference to provide its responses and to take further questions and comments from interested parties. If a contractor wishes to attend this virtual session, please see below: Registration Email: contact@example.gov Please provide the following: Contractor name, Contractor Point of Contact (Name, Email, Phone No.), Interest as a Prime/Sub, Known list of attendees (Limit to TWO) Registration must be submitted NLT than 5PM EST on 22 September 2022 The Government shall provide a virtual link (either Microsoft Teams or Cisco Webex) to all interested parties who have registered with the Government. Rule of Engagement If a question is specific to a Contractor (i.e., business systems, rates, skill mix, etc.), the Contractor SHALL identify it as such, as to not mistakenly provide it when final responses are publicly made available. The Contracting Officer (CO) and/or Contracts Specialist (CS) shall chair the Pre-Proposal Conference and will take questions on a first come, first served basis. All non-Governmental parties shall be muted by the Government administrator until such time as the CO and/or CS has completed its response to the previously provided questions and feedback. At that time questions may be provided in written form in the chat feature to the Government administrator. If the CO and/or CS requests clarification the contractor will be unmuted and may provide verbal questions or clarifications to questions to allow the Government to provide a quality response. Contractors shall NOT provide proprietary information during this session. If a contractor has a question of a proprietary nature, please reach out directly to the CO and CS at the emails listed below. At no time will the Government release procurement sensitive information, such as (but not limited to) cost estimate, names of evaluators, or proprietary information related to an interested party. All communications shall be professional in nature. The Government reserves the right to remove any Contractor that disrupts the conference if it inhibits the flow of information being presented to Industry OCON Points of Contact CO: Anthony David Suarez, contact@example.gov CS: Charnique Thomas, contact@example.gov

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
Wired Telecommunications Carriers

POSTED

about 23 hours ago

DEADLINE

in 14 days
View Details

Earlier notices in this NAICS code

Posted before this notice, open and closed

Find Active Opportunities Like This

Get AI-powered intelligence on the opportunities still open

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS