Utility Department Collection Agency Services

The City of North Las Vegas is soliciting proposals for a three-year contract to provide collection agency services for delinquent utility fees and fines, with the possibility of two one-year extensions at the City’s discretion. Qualified vendors must demonstrate strong management qualifications, with 70% of the evaluation weighted toward certifications, technical expertise, and value-added proposals, while 30% is based on proposal completeness, including references and presentation. Proposals must be submitted electronically through the Nevada Government eMarketplace portal by June 23, 2026, and no physical submissions will be accepted. The solicitation requires full compliance with Nevada Revised Statutes, OSHA standards, and industry best practices, and mandates that vendors operate in all 50 states while prohibiting legal action against debtors and requiring prior City approval for all communications and settlements. The contractor must remit all collected funds to the City after deducting agreed-upon fees, submit detailed monthly and annual performance reports, and maintain secure electronic communication systems compliant with City IT policies. All offerors must submit seven mandatory exhibits, including a notarized disclosure of ownership and principals, certifications of non-boycott of Israel under NRS 332.065, affidavits against collusion and worker’s compensation exclusion, qualifications with verifiable references, and a completed service agreement template with any exceptions noted. Vendors must also provide their EIN or DUNS number, indicate if they qualify as an MBE, WBE, DVB, or ESB with supporting certification, and undergo mandatory background checks for all personnel granted access to City data or property. Subcontracting is expressly prohibited, and the contractor operates as an independent entity with sole responsibility for performance, records, and compliance. The City retains full control over account assignments, may terminate the contract at any time without cause, and reserves the right to accept a proposal based on overall value rather than lowest price. No contract value is specified in the solicitation, and no funding codes or invoicing systems are detailed, though all payments are expected to flow through City-designated channels. Key administrative contacts include Joy Yoshida as the primary procurement and audit lead and Lectisia Romero as the financial oversight manager, both of whom serve as de facto PCO and COTR equivalents.