This Government Contract opportunity from Texas was posted on July 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Vendor Support & Customer Success Management
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The City of Austin has issued a subcontract solicitation titled Vendor Support & Customer Success Management, aimed at securing a provider to deliver ongoing customer success management, technical support, and continuous training services following system implementation. The goal is to ensure high levels of user adoption and sustained system performance, with a focus on proactive engagement, issue resolution, and skill development for end users. This contract is classified under NAICS code 541519 and is open to qualified vendors who can demonstrate expertise in post-implementation support and user enablement within public sector environments. The solicitation was posted on July 6, 2026, with responses due by 10:00 PM on July 20, 2026. While no specific set-aside designation or organizational type restrictions are indicated, the contract will be performed under the jurisdiction of the City of Austin in Texas, though no detailed place of performance or point of contact information is provided. Interested parties must submit proposals through the city’s finance portal and should be prepared to align services with the city’s operational needs, emphasizing measurable outcomes in user satisfaction, system reliability, and long-term adoption metrics.
General Info
Agency
NAICS
Place of Performance
Not specifiedSet-Aside
Documents
This scope was carved out of RFI 5600 CJB06292026.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
SW-Legal Matters Management-PR0019935
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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