Virginia Lottery iLottery System, Services, and Support

The Virginia Lottery is soliciting proposals for a comprehensive iLottery system, services, and support contract to provide a mobile-first, scalable platform for draw, eInstant, and eDraw games. The selected vendor will be responsible for system platform services, player account management, payment processing, customer engagement, and ongoing maintenance. Key technical requirements include stringent geolocation controls to restrict wagering to Virginia boundaries, compliance with ADA and WCAG 2.1 AA accessibility standards, and adherence to PCI DSS for payment systems. The contract emphasizes high security, requiring SOC 2 Type II reports, ISO certifications, and a 24-hour notification window for any cybersecurity incidents or data breaches. The procurement process involves a rigorous evaluation based on strategic recommendations, case studies, and implementation capabilities, with a heavy emphasis on the vendor's ability to increase profits, sales, and player registrations. Offerors must submit a proposal not exceeding 500 pages, including mandatory requirement matrices and both proposal and protest bonds. Performance is tied to strict service level agreements and liquidated damages, including penalties for unauthorized personnel employment and system failures. The award will be granted to the offeror providing the best proposal as modified through negotiations, with a requirement that all support and reporting align with Virginia local time.