This Government Contract opportunity from California was posted on July 21, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Virtual Agent – AI Chatbot Support
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract is for the configuration and ongoing maintenance of a ServiceNow Virtual Agent, an AI-powered chatbot designed to deliver automated user support to a user base of 9,510 individuals. This subcontract focuses on deploying and optimizing the chatbot to handle routine inquiries, reduce help desk workload, and improve response times across the organization by leveraging natural language processing and machine learning capabilities. The solution will be tailored to integrate seamlessly with existing service management workflows and ensure consistent, accurate, and proactive user assistance. The work is governed under NAICS code 541512, indicating it falls within the category of custom computer programming services. The contract was posted on July 21, 2026, with a response deadline of July 30, 2026, and is being managed by the Technology Services agency under the California organization. While specific financial terms and performance metrics are not detailed, the scope implies continuous operational support, regular updates, performance monitoring, and user feedback integration to maintain system effectiveness. The place of performance and point of contact information are unspecified, and the contract is accessible via a public procurement portal for interested vendors.
General Info
Agency
NAICS
Place of Performance
CA, USASet-Aside
Documents
This scope was carved out of TSD-20271933.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
ServiceNow Subscription Renewal FY26-27
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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Same awarding agency
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