This Subcontract opportunity from Maryland was posted on April 24, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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VoIP and IVR System Implementation and Integration

Closed

State & Local

Submission Closed05/16/2024, 08:00:00 PM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 517919

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Tuolumne County

POSTED

about 2 months ago

DEADLINE

N/A

AI Contract Overview

The Department of Labor in Maryland is seeking a subcontractor for the VoIP and IVR System Implementation and Integration project. The primary objective of this contract is to supply, configure, and integrate VoIP telephony and Interactive Voice Response systems designed to manage high-volume customer inquiries and ensure efficient call routing within the FAMLI contact center. This opportunity was posted on April 24, 2024, with a response deadline of May 17, 2024. The project falls under NAICS code 517919 and is managed through the state of Maryland's procurement system.

General Info

Agency

Maryland → Department of Labor (Formerly DLLR)

NAICS

517919 - All Other Telecommunications

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM043889.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI Customer Support Products and Services for the Family Medical Leave Insurance (FAMLI) Program

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedApr 24

subcontract

Response DeadlineMay 16

Deadline has passed

Submission Closed

05/16/2024, 08:00:00 PM EDT

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Organization & Contact Information

AgencyMaryland → Department of Labor (Formerly DLLR)

ContactsNo contacts available

OfficeN/A

Organization / AgencyMaryland → Department of Labor (Formerly DLLR)

Office AddressN/A

ContactsNo contact information available

Full Description

Supply, configure, and integrate VoIP telephony and IVR systems to manage high-volume customer inquiries and route calls efficiently within the FAMLI contact center.