This Solicitation opportunity from Maryland was posted on April 24, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFI Customer Support Products and Services for the Family Medical Leave Insurance (FAMLI) Program

Closed

BPM043889State & Local

Submission Closed05/15/2024, 04:00:00 PM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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SLED

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Request for Information City of Detroit Housing Resources Helpline

Solicitation # 550595

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Solicitation # BPM057936

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Multilingual Help Desk and Outreach ServicesThe Multilingual Help Desk and Outreach Services subcontract, issued by the USCIS Contracting Office under the Department of Homeland Security, involves the operation of a communication hub for prime contractors working on family reunification projects. The selected provider must manage a Help Desk using approved scripts and FAQs while conducting broad outreach via phone, email, text, and letter. A critical requirement is the possession of call center infrastructure capable of international reach and the ability to strictly avoid providing legal advice. Performance of this contract takes place in Washington and requires rigorous documentation, including detailed communication logs and screenshots for DHS review. The provider is responsible for delivering daily activity updates and comprehensive monthly Help Desk reports. Interested parties should note the response deadline of November 11, 2026, for this opportunity categorized under NAICS code 561422.

USCIS Contracting Office(erbur)

POSTED

8 days ago

DEADLINE

in 4 days

General Info

Agency

Maryland → Department of Labor (Formerly DLLR)

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

MD, USA

Set-Aside

NONE

Documents

amendment

High

q-and-a

High

rfi

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

1 update

PhaseClosed

PostedApr 24

Solicitation

Deadline changedApr 24

Response deadline changed from May 17, 2024 to May 15, 2024.

Response DeadlineMay 15

Deadline has passed

Submission Closed

05/15/2024, 04:00:00 PM EDT

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Organization & Contact Information

AgencyMaryland → Department of Labor (Formerly DLLR)

Contacts1 person available

OfficeN/A

Organization / AgencyMaryland → Department of Labor (Formerly DLLR)

Office AddressN/A

Contacts

Shenika DYSON

contact@example.gov

Full Description

The purpose of this RFI, which is not a solicitation to procure, is to ascertain the availability of customer support products and services, identify capable parties having an interest in customer support products and services procurement, and to gauge the potential opportunities for MBE/SBR participation regarding a future solicitation to provide customer support products and services to Maryland’s Family and Medical Leave Insurance (FAMLI) program.