Voucher Management System/Service

SOURCES SOUGHT NOTICE VOUCHER MANAGEMENT SYSTEM/SERVICE 1. Introduction The Air Mobility Command is conducting market research to determine qualified, experienced, and interested potential sources. Part of the market research is to publish in FedBizOpps a Request For Information (RFI) seeking market information on businesses capable of providing the equipment and services, as described herein. The information requested by this RFI will be used within the Air Force to facilitate decision making and will not be disclosed outside the agency. Firms choosing to respond to this RFI are cautioned that THIS SYNOPSIS/RFI IS NOT A REQUEST FOR PROPOSAL. This RFI is a market research tool used to determine the adequacy of eligible business sources prior to determining the acquisition strategy and issuance of a request for proposal. The Government is not obligated to and shall not pay for any information received from any sources responding to this synopsis and will not provide any feedback or carry on discussions with non federal government activities regarding the information you provided in response to this RFI. Responses to this notice are not offers and cannot be accepted by the U.S. Government to form a binding contract or agreement. The Air Force will not be obligated to pursue any particular acquisition alternative as a result of this RFI. Responses to the RFI will not be returned. Not responding to this RFI does not preclude participation in any future solicitation, if one is issued. 2. Background The request is for a voucher management system to facilitate the delivery, control, reporting and auditing of certification vouchers to United States Air Force (AF) personnel. The voucher management system must provide for access via the world wide web. It must interface and exchange data, as a minimum, between accrediting bodies to include the following: Computing Technology Industry Association(CompTIA), International Information Systems Security Certifications Consortium (ISC2), Carnegie Mellon Software Engineering Institute, CERT Computer Security Incident Handler (CSIH), Information Systems Audit and Control Association (ISACA), Microsoft Corporation Microsoft Certified System Administrator: Security (MCSA Security), and Global Information Assurance Certification (GIAC). In addition, it must also interface and exchange data between Department of Defense databases and AF E-learning student records. It must provide updates to registrants, program managers, and middle managers via email. The email updates will advise on candidate progress through a defined workflow process from acceptance through testing and final certification. The voucher management system must also provide reporting functionality to include, but not limited to; registrant progress, number of vouchers available, number of vouchers used, list of vouchers assigned listed by either voucher number or candidate name, and other parameters as required for the management and reporting on voucher use and student progress. The contractor must provide the following capabilities: - Accept automated Eligibility feed from the AF, or designated third party contractor, through FTP transfer at least once every 24-hours. - Integrated assessment to AF's provider of choice (cost of assessment license is separate) with real-time gating (90% criteria). - Reminder notification e-mail sent to, at a minimum, the candidate, when candidates are delayed in process. - Notification e-mail timeline, frequency and additional e-mail recipients subject to change at the convenience of the government. - Support for multiple testing service providers, including but not limited to Pearson Vue and Prometric. - Transmit candidate information including but not limited to; candidate name, EDIPI number, assessment scores, test provider name, certification type -- to AF and/or 3rd party contractor. - Support for multiple accrediting bodies vendors, including but not limited to those listed above in section 2. - Management of all certification vouchers for certification vendors to include but not limited to those listed in above in section 2. - Monitor voucher inventory levels, voucher issuance, and notify AFNIC when additional vouchers need to be ordered. Provide a breakdown of voucher levels and unused vouchers set to expire within 60 days. - Issue vouchers on a first-in, first-out basis. - Coordinate communication with the testing service providers and certification vendors, including but not limited to those listed in above in section 2, to complete all necessary integrations including pass/fail results and voucher batch management. - Cleared to receive candidate's test results from the certifying bodies or the testing providers so that automated candidate results can be obtained. - Transmit database updates including but not limited to candidate name, EDIPI number, assessment scores, test provider name, certification type to the AF or third party contractor systems as required. - Full customer support to candidates, supervisors, IAM's and certification program managers on a 24X7 basis. - Provide both a toll free telephone number and e-mail contact information on website. - Customer phone calls, messages and emails will be acknowledged and trouble ticket number provided within 1 hour of initiation of message. - Customer trouble tickets will be resolved within 24 hours. - Full metric reporting with detailed inventory reports, candidate administrative details (where the candidate is in the process) and pass/fail reporting available to AF via a web-based portal. - Ability to import certification voucher numbers from an spreadsheet or other industry standard database file format into the voucher management system. - Voucher management system accessible by candidates and Information Assurance Managers (IAM),via a web-based portal. - Second Chance Report. Provide AF with the ability to reconcile at the end of each month for the vouchers that were issued to candidates that received a 2nd chance voucher. - Provide an update capability to allow for changes to program requirements. - Provide system maintenance to provide data integrity and support changes as required. The contractor must provide the following unique support for the Air Education and Training Command (AETC): - Creation of a sub site, off the main voucher management system, that addresses the following AETC unique challenges and implements the required capabilities listed below: - Send all login credentials to one AETC schoolhouse established organizational e-mail account - allowing appropriate administrative personnel, within AETC, to distribute candidate login credentials. - Upon receipt of the eligibility file from AF, send a welcome email to the candidate including a login and password. Send the email to the identified AETC schoolhouse organizational e-mail box. - Present AETC schoolhouse candidates with only one testing service provider. AETC schoolhouse has established an onsite, Pearson VUE, Military Testing Center where candidates test. - Limit AETC schoolhouse candidates to Pearson VUE exam vouchers. - Receive certification test results. Within 10 minutes of a failed first test result, provide AETC schoolhouse candidates with a 2nd chance voucher login. - Ability for both the AF and AETC to distinguish and report on 2nd chance vouchers provided to AETC schoolhouse for billing, tracking, and metric purposes. - The AETC schoolhouse sub-site will have its own site-specific branding. - Identify candidates that are part of AETC and provide an automated FTP feed directly to voucher management system and AF third party database. - Real-time gating of the 90% requirement on the pre-certification exam and immediate issuance of 1st exam voucher sent to AETC schoolhouse organizational e-mail box. - Automatic distribution of 2nd exam voucher once failure of 1st exam is entered by AETC schoolhouse into system. Result sent, via e-mail, to AETC schoolhouse organizational e-mail box. - Integrate data feeds with Pearson VUE for final pass/fail results. ***PLEASE NOTE THAT NO GOVERNMENT FURNISHED PROPERTY WILL BE PROVIDED FOR THIS REQUIREMENT. WE ARE SEEKING A COMPLETE VOUCHER MANAGEMENT SYSTEM/SERVICE SOLUTION.*** 3. Requested Information Information requested: 1. Name, mailing address, overnight delivery address (if different from mailing address), phone number, fax number, and e-mail of designated point of contact. 2. Company information 3. Anticipated Teaming Arrangements (if applicable) 4. Typical Contract terms and conditions for this type of work. 5. Identify Major Risks: General information to identify any major risks anticipated. 6. Capability and Performance Information in terms of contract references (similar to this requirement) to include the following: a. Contract number b. Contract type c. Total contract value d. Performance as a prime or subcontractor e. Brief description of the effort f. Period of performance g. North American Industry Classification System (NAICS) code h. Small Business Size Standard 7. Technical qualifications that demonstrate a knowledge of voucher management systems. 8. Optional - provide recommendation for alternate NAICS code, if the one provided is too restrictive or not restrictive enough as to business size and industry category 4. Responses Responses shall be limited to 25 pages. 5. Industry Discussions Air Force representatives may or may not choose to meet with potential offerors. Such discussions would only be intended to get further clarification of potential capability to meet the requirements, especially any development and certification risks. 6. Questions Questions regarding this notice shall be submitted in writing by e-mail to the Contract Specialist Tiffany Rogers, email address tiffany.rogers-02@scott.af.mil . Verbal questions will NOT be accepted. Questions will be answered by posting answers as an attachment entitled Questions and Answers to this notice; accordingly, questions shall NOT contain proprietary or classified information. The Government does not guarantee that questions received after March 31, 2010 12:00 PM CST will be answered. 7. Summary THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to identify sources that can provide a VOUCHER MANAGEMENT SYSTEM. The information provided in the RFI is subject to change and is not binding on the Government. The Air Force has not made a commitment to procure any of the items discussed, and release of this RFI should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become Government property and will not be returned.