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VRU Content and Call Flow Development

Active

State & Local

Response Deadline09/28/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the State of Alabama's Information Services agency focuses on VRU Content and Call Flow Development. The selected provider will be responsible for designing and implementing the logic, scripts, and professional voice prompts required for prime contractors. Key deliverables include the creation of call flow maps, the writing of interaction scripts, and the recording of voice prompts using specialized audio editing software and call flow design tools, all while adhering to established UX/UI design standards for voice interfaces. The project is categorized under NAICS code 541511 and was posted on September 23, 2026, with a response deadline of September 28, 2026. The scope of work culminates in the delivery of updated call flow diagrams and the successful deployment of voice scripts to ensure efficient user interactions within the state's information systems.

General Info

Subcontract for Alabama's Information Services to develop VRU content, call flows, and scripts.

Agency

Alabama → Information ServicesView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

AL, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000036633.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ISD VRU Support Renewal FY27

AI Contract Breakdown

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Timeline

PostedSep 23

subcontract

Response DeadlineSep 28

Submission deadline

Response Deadline

09/28/2026, 10:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyAlabama → Information Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Alabama → Information Services

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Designs and implements logic, scripts, and voice prompts for prime contractors on Information Services (State of Alabama) projects. Maps call flows, writes interaction scripts, and records professional voice prompts using call flow design tools and audio editing software. Adheres to UX/UI design standards for voice interfaces. Delivers updated call flow diagrams and deployed voice scripts.

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