Wiesbaden Commissary Total Maintenance Services

The Defense Commissary Agency is seeking a commercial contractor to provide comprehensive maintenance services for the Wiesbaden commissary facility in Germany, covering all building systems, infrastructure, and food handling equipment under a non-personal services arrangement. The contractor must manage a qualified, English-speaking workforce capable of delivering at least 70% of all work internally without subcontracting, and must maintain a 24/7 Contract Manager on stand-by. Maintenance responsibilities are divided into three tiers: preventive maintenance through scheduled inspections and servicing; unscheduled maintenance requiring cost estimates within 14 days and completion within 45 days of approval; and emergency maintenance demanding an on-site response within three hours for issues threatening life, safety, or critical operations such as refrigeration failures, with repairs exceeding €3,000 requiring government authorization before full execution. All work must be tracked exclusively through the government’s Service Order Management System, and contractors must coordinate daily with store management to minimize disruption to retail operations while managing access passes for personnel. The contractor is required to submit comprehensive Safety and Quality Control Plans shortly after contract award to ensure compliance with commercial standards and EU regulations, and must maintain detailed reporting on equipment inventory, updated quarterly, along with monthly maintenance findings and an annual refrigerant leak report. The facility’s operational integrity depends on strict adherence to these protocols, as well as consistent communication and coordination with agency personnel. The solicitation, identified as HQC01026QE021 and classified under NAICS code 238990, was posted on July 16, 2026, with responses due by August 14, 2026. Point of contact for questions is Nicholas Ruppert, with secondary support from Daniel Ellis, and the contract’s performance location is Wiesbaden, Hesse, Germany. An amendment has been issued to correct the Solicitation Helpdesk link referenced in the posting.