Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →
CLEATUS
Get CLEATUS

Wounded Warrior Call Center

Active
0010808339Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The contract outlines a non-personnel services agreement to operate the Wounded Soldier and Family Hotline, managed by the Army Medical Command Medical Assistance Group. The contractor is responsible for call center operations, ensuring a continuous 24/7 toll-free line that supports Soldiers, Army families, Retirees, Veterans, and Disabled Soldiers seeking information, submitting feedback, or addressing medical care and administrative concerns. The expected call volume is around 500 calls weekly, and the contract allows for potential expansion to support other Army Medicine initiatives with additional services negotiated through contract modifications. This contract, designated as a Total Small Business Set-Aside under NAICS code 624190, is managed by the Department of Defense at Fort Sam Houston, Texas, with operations performed in San Antonio, TX. The overarching goal of the call center is to build confidence in the Army Medical Department by providing responsive, trustworthy, and high-quality service to the Army community and the American public. The contract’s response deadline was set for February 25, 2016, and the designated point of contact for this opportunity is Vincent Fontenot.

General Info

Operate 24/7 Wounded Soldier Hotline, supporting Army families with medical, administrative assistance.

Agency

Department Of Defense → W6QM Micc-Fdo Ft Sam Houston

NAICS

624190 - Other Individual and Family Services

Place of Performance

Fort Sam Houston, Texas, SAN ANTONIO, TX, 78234, USA

Set-Aside

SBA

Documents

1

Army Wounded Soldier and Family Call Center PWS

DOCX, High priority: read this firstsow
High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseSources Sought
Posted

Sources Sought

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyDepartment Of Defense → W6QM Micc-Fdo Ft Sam Houston
Contacts1 person available
OfficeFORT SAM HOUSTON, TX, 78234-1361, USA
Organization / AgencyDepartment Of Defense → W6QM Micc-Fdo Ft Sam Houston
Office AddressFORT SAM HOUSTON, TX, 78234-1361, USA
Contacts
Vincent FontenotWounded Warrior Call Center
contact@example.gov
+1 (555) 000-0000

Full Description

Show more
RESPONSE DATE DEADLINE 02-25-2016 12:00 PM Central This is a non-personnel services contract to provide a Wounded Soldier and Family Hotline. The contractor shall perform Call Center Operations services including performance of day to day operations for the Army Wounded Soldier and Family Hotline program under the Army Medical Command Medical Assistance Group (MMAG). The contractor shall utilize the toll free call line to respond to Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, submitting suggestions, registering complaints, or raising issues about their medical care or medical administrative issues. Incoming call volume is estimated at approximately 500 calls per week. The Government may identify other Soldier and Army Medicine program initiatives involving call center capabilities or services during the period of performance. Any additional requirements within the scope of this contract will be negotiated and awarded via modification to the contract. The Call Center is aimed at instilling confidence in our Army and the American people that the Army Medical Department delivers exceptional service and care. The Call Center supports the Army Medical Department in bringing value and inspiring trust. The Army determined that this link must have 24 hour, 7 day a week capability and must be responsive. RESPONSE DATE DEADLINE 02-25-2016 12:00 PM Central

Similar Contracts

Same NAICS industry code

NAICS: 624190
New
International
School and Parental Engagement Coordination
Hartlepool Borough Council

POSTED

about 16 hours ago

DEADLINE

in 20 days
View Details
NAICS: 624190
New
International
CBC-2139-T-SK Information Advice and Guidance services
Solicitation # CBC-2139-T-SK
Central Bedfordshire Council is soliciting proposals for solicitation number CBC-2139-T-SK to procure community-based Information Advice and Guidance services, categorized under community health services. The contract is estimated to have a total value of 252,000 GBP excluding VAT. The initial period of performance is estimated from 1 April 2027 to 31 March 2029, with a possible optional extension of one year through 31 March 2030. The services will be performed within Central Bedfordshire. The contract will be awarded to the Most Advantageous Tender based on an evaluation weighting of 70 percent for quality and 30 percent for price. Interested parties must submit their proposals electronically via the My Return section of the In-tend electronic tendering system by 12pm on 23 November 2026. All inquiries must be submitted through the In-tend correspondence facility by 13 November 2026. Submissions sent via the correspondence facility rather than the designated upload section will not be considered.
Central Bedfordshire Council

POSTED

1 day ago

DEADLINE

in 26 days
View Details
NAICS: 624190
New
International
Family Time Case Management and ReportingThe Family Time Case Management and Reporting subcontract involves providing professional social work oversight and case coordination for prime contractors working on Wirral Council child welfare projects. The selected provider will be responsible for managing the administrative flow of court mandates, coordinating session schedules between families and courts, and analyzing observations to deliver professional recommendations, case reports, and court submissions. To qualify for this engagement, the provider must maintain Registered Social Worker status and utilize secure data handling systems to protect sensitive information. This opportunity was posted on October 26, 2026, with a response deadline of November 24, 2026, falling under NAICS code 624190.
Wirral Council

POSTED

1 day ago

DEADLINE

in 27 days
View Details
NAICS: 624190
New
International
Housing First Support ServicesThe Housing First Support Services subcontract involves providing specialized support for chronically homeless individuals within the London Borough of Haringey. The project focuses on delivering permanent housing for approximately 30 units, paired with intensive wrap-around support services that do not require sobriety as a precondition. To ensure the success of these tenancies, the provider must utilize tenancy sustainment tracking and coordinate with multidisciplinary teams. Qualified providers must hold Housing First model certification to execute these services. The primary objective of the contract is to achieve sustained permanent tenancies through a supportive, low-barrier approach. Interested parties should note the response deadline of November 11, 2026, for this initiative managed under NAICS code 624190.
London Borough of Haringey

POSTED

2 days ago

DEADLINE

in 14 days
View Details
NAICS: 624190
New
SLED
Family Resource Coordination and Case ManagementThe Family Resource Coordination and Case Management subcontract supports prime contractors on Washington State Department of Children, Youth, and Families projects. The scope of work involves providing non-clinical care coordination and connecting families to community-based social services, with a specific focus on identifying resources for those with substance use disorders. Key responsibilities include facilitating referrals to social services and maintaining close coordination with child welfare systems. To ensure compliance and safety, the provider must maintain HIPAA compliance and obtain DCYF background clearance. Deliverables for the contract include detailed referral logs and case coordination notes. This opportunity is designated under NAICS code 624190 and will be performed across multiple counties in Washington. Responses are due by December 4, 2026.
Department of Children Youth and Families

POSTED

2 days ago

DEADLINE

in about 1 month
View Details
NAICS: 624190
New
Grant
Program Supervision and Case Management SupportThis subcontract for Program Supervision and Case Management Support involves providing professional guidance and supervision to prime contractors working on child advocacy projects for the Michigan Department of Health and Human Services. The selected provider will be responsible for conducting case reviews, offering clinical or legal expertise, and monitoring volunteer performance through specialized case management software to ensure the delivery of quality-assured advocacy reports. Qualified candidates must possess social work licensure or equivalent professional experience in child welfare. This opportunity is managed by the Childrens Services Agency under the Michigan Department of Health and Human Services, with a response deadline set for November 16, 2026.
Childrens Services Agency

POSTED

2 days ago

DEADLINE

in 20 days
View Details
NAICS: 624190
New
Grant
Housing Assistance & Rental SupportThe Housing Assistance and Rental Support subcontract, issued by the Michigan Department of Health and Human Services Bureau of Community Based Services, provides essential financial and administrative support for prime contractors managing family shelter projects. The primary objective is to facilitate the transition of families from shelters into stable housing by processing rent payments and managing housing-related assistance in strict accordance with the guidelines set by the MDHHS Housing and Homeless Services Division. Key deliverables for this engagement include the provision of verified rent payments and the maintenance of accurate housing placement records. Interested parties should note that the response deadline for this opportunity is November 16, 2026, and the project falls under NAICS code 624190.
Bureau of Community Based Services

POSTED

2 days ago

DEADLINE

in 20 days
View Details
NAICS: 624190
New
Grant
Program Management and Social Services ConsultingThis subcontract for Program Management and Social Services Consulting supports prime contractors on Michigan Department of Health and Human Services Master Leasing Family Shelter projects. The selected provider will deliver professional services including case management, program coordination, and the provision of specialized personnel in strict accordance with the MDHHS Program Manual. Key responsibilities include providing programmatic support and submitting detailed quarterly progress reporting data. The contract is managed by the Bureau of Community Based Services under NAICS code 624190. To ensure regulatory adherence, all services must comply with 2 CFR 200.318 and 45 CFR 46. The solicitation was posted on October 26, 2026, with a response deadline set for November 16, 2026.
Bureau of Community Based Services

POSTED

2 days ago

DEADLINE

in 20 days
View Details
NAICS: 624190
New
SLED
Tenant-Based Section 8 Field Agent ServicesThis subcontract for Tenant-Based Section 8 Field Agent Services involves providing professional field services and case management for prime contractors working on State of Montana Department of Commerce Low Income Housing projects. The selected provider will be responsible for conducting field inspections, verifying tenant eligibility, and managing program administration for tenant-based vouchers. These tasks require the use of mobile data entry tools to ensure the delivery of accurate compliance reports and field inspections in accordance with professional services standards. The opportunity is categorized under NAICS code 624190 and is associated with the state of Montana. Interested parties must submit their responses by the deadline of November 25, 2026. Further details and submission processes are managed through the State of Montana's procurement portal.
Montana

POSTED

4 days ago

DEADLINE

in 29 days
View Details
NAICS: 624190
New
SLED
Family Support and Case Management ServicesThis subcontract for Family Support and Case Management Services involves providing comprehensive assessment, coordination, and linkage services for prime contractors on Department of Human Services projects within the Ka‘u district of Hawaii. The scope of work includes conducting initial screenings, developing service plans that address safety and risk factors, and connecting clients to community resources through the application of Trauma- and Healing-Informed Care. The primary deliverables for this engagement are completed client case files and detailed assessments. To ensure quality of care, staff must hold certifications in social work and complete the DHS SDO training specifically regarding CWSB Safety Assessments. This opportunity falls under NAICS code 624190 and is associated with the Hawaii Department of Human Services. Interested parties should note the response deadline of November 24, 2026.
Department of Human Services

POSTED

4 days ago

DEADLINE

in 27 days
View Details
NAICS: 624190
New
SLED
Lived Experience Subject Matter Expertise & OutreachThis subcontract focuses on the recruitment and engagement of individuals with lived experience to support prime contractors working on Montana Department of Public Health and Human Services Child and Family Services Division projects. The selected provider is responsible for identifying eligible participants, managing the intake and onboarding processes, and delivering a vetted roster of council members. Additionally, the provider will offer subject matter expertise to ensure the perspectives of the target population are accurately represented. The contract requires strict adherence to CFSD standards and compliance with UEI and NDA889 regulations regarding federal pass-through funds. Operating under NAICS code 624190, the project is managed by the state of Montana, with a response deadline set for December 4, 2026.
Montana

POSTED

4 days ago

DEADLINE

in about 1 month
View Details
NAICS: 624190
New
SLED
Team Lived Experience
Solicitation # DPHHS-RFP-2027-0714MQB
The State of Montana, through the Department of Public Health and Human Services Child and Family Services Division, is seeking a contractor to establish, implement, facilitate, and administer a sustainable Team with Lived Experience Advisory Council. This solicitation, identified as DPHHS-RFP-2027-0714MQB, has a total lump sum value of 700,000 dollars. The response deadline is December 4, 2026, at 2:00 PM MST, with submissions required through the eMACS portal. Eligible contractors must meet several mandatory requirements, including the submission of business information, a detailed cost proposal, offeror qualifications, and a comprehensive response to the specifications and scope document. Because the project involves federal funding, the awarded contractor must possess a Unique Entity ID via SAM.GOV and complete Federal Form NDA889. Additional compliance mandates include adherence to Montana Prevailing Wage Requirements, certification of non-discrimination against firearm entities per 30-20-301 MCA, and disclosure of any artificial intelligence used in the proposal development. Proposals are subject to evaluation based on mandatory requirements and scored criteria, with any requested contract exceptions potentially influencing the final scoring.
Montana

POSTED

4 days ago

DEADLINE

in about 1 month
View Details

More opportunities from Department Of Defense → W6QM Micc-Fdo Ft Sam Houston

Same awarding agency

NAICS: 561621
New
Federal
Security Badging ServicesThis subcontract for Security Badging Services supports Army Medical Command projects at JBSA Fort Sam Houston under the Department of Defense. The selected provider will be responsible for performing administrative and technical security badging for prime contractors, which includes printing security badges and managing the badging system database integrated with the Access Control System. Due to the sensitive nature of handling identity credentials, all assigned personnel must successfully pass required background checks. The opportunity is designated as a Total Small Business Set Aside under NAICS code 561621. Interested parties must submit their responses by November 13, 2026, at 5:00 PM. The scope of work concludes with the delivery of issued security credentials and badges to the appropriate personnel.
Security Systems Services (except Locksmiths)

POSTED

about 19 hours ago

DEADLINE

in 16 days
View Details
NAICS: 238210
New
Federal
UPS & Power Infrastructure MaintenanceThis small business set-aside subcontract involves the supply and maintenance of Uninterrupted Power Supplies and power distribution for the Electronic Security System supporting Army Medical Command projects at JBSA Fort Sam Houston. The scope of work includes the installation of new power supplies and the ongoing upkeep of industrial UPS units to ensure a stable power backup system and prevent critical system failures. Managed by the Department of Defense under the W6QM Micc-Fdo Ft Sam Houston agency, the project falls under NAICS code 238210. Qualified contractors must possess electrical licensing that adheres to Fort Sam Houston Fire and Safety standards. The response deadline for this opportunity is November 13, 2026.
Electrical Contractors and Other Wiring Installation Contractors

POSTED

about 19 hours ago

DEADLINE

in 16 days
View Details
NAICS: 561621
New
Federal
Intrusion Alarm System SupportThis subcontract opportunity, titled Intrusion Alarm System Support, is a total small business set-aside issued by the Department of Defense under the W6QM Micc-Fdo Ft Sam Houston agency. The project focuses on the upkeep and emergency repair of automated intrusion alarm systems for prime contractors supporting Army Medical Command projects at JBSA Fort Sam Houston. The primary objective is to maintain a fully operational intrusion detection system, ensuring that all system malfunctions are repaired and that alarm strings correctly trigger CCTV presets for verified video integration. A critical requirement of this contract is the ability to adhere to strict service level agreements, specifically a two-hour onsite response time for mission-essential areas. Interested parties should note that the response deadline for this opportunity is November 13, 2026, and the work falls under NAICS code 561621.
Security Systems Services (except Locksmiths)

POSTED

about 19 hours ago

DEADLINE

in 16 days
View Details
NAICS: 561621
New
Federal
CCTV & Video Surveillance MaintenanceThis small business set-aside subcontract involves the maintenance and repair of closed-circuit television and video management systems for prime contractors supporting Army Medical Command projects at JBSA Fort Sam Houston. The scope of work includes troubleshooting video feed errors, maintaining network video switches, and executing manufacturer-authorized field modifications to ensure a fully functional video surveillance network with verified feeds. The project is managed under the Department of Defense through the W6QM Micc-Fdo Ft Sam Houston agency. A critical requirement for this engagement is that the provider must hold Certified Dealer or Technician status for Avigilon. Interested parties should note the response deadline of November 13, 2026.
Security Systems Services (except Locksmiths)

POSTED

about 19 hours ago

DEADLINE

in 16 days
View Details
NAICS: 561621
New
Federal
Access Control System Maintenance & ProgrammingThis subcontract opportunity is for the maintenance, repair, and programming of access control infrastructure supporting prime contractors on Army Medical Command projects at JBSA Fort Sam Houston. The selected provider will be responsible for delivering a fully operational access control system, which includes replacing hardware and software failures and configuring alarm strings, salvos, and tours. A critical technical requirement is the programming of the interface between Open Options DNA Fusion and CCTV equipment. The contract is designated as a total Small Business Set Aside under NAICS code 561621 and is managed by the Department of Defense through the W6QM Micc-Fdo Ft Sam Houston agency. To be eligible, the contractor must hold Certified Dealer or Technician status for Open Options. Responses are due by November 13, 2026, for work to be performed in the 78234 zip code area.
Security Systems Services (except Locksmiths)

POSTED

about 19 hours ago

DEADLINE

in 16 days
View Details
NAICS: 722310
New
Federal
Remote Site & TDY Feeding Support
Food Service Contractors

POSTED

about 19 hours ago

DEADLINE

in 7 days
View Details
NAICS: 561320
New
Federal
Specialized Cook Support Services
Temporary Help Services

POSTED

about 19 hours ago

DEADLINE

in 7 days
View Details
NAICS: 561720
New
Federal
Dining Facility Attendant (DFA) Services
Janitorial Services

POSTED

about 19 hours ago

DEADLINE

in 7 days
View Details
NAICS: 722310
New
Federal
Full Food Service (FFS) Operations
Food Service Contractors

POSTED

about 19 hours ago

DEADLINE

in 7 days
View Details
NAICS: 722310
New
Federal
Fort Bragg, NC FFS
Solicitation # W5168W27RA021
The Department of Defense, through the Mission and Installation Contracting Command on behalf of the Army Sustainment Command, has issued a sources sought notice under solicitation number W5168W27RA021. This request for information is intended for market research and planning purposes to evaluate a potential requirement for high-volume installation food services and specialized cook support at Fort Bragg, North Carolina. The government is seeking technical and operational feedback regarding vendor capabilities, transition lead times, and the availability of qualified small businesses, including 8(a), SDVOSB, WOSB, and HUBZone firms, under NAICS code 722310. A critical component of this requirement is security compliance. The government is evaluating industry capacity to meet stringent physical access controls, including HSPD-12 Tier 1 background checks and Common Access Card issuance. Furthermore, personnel assigned to specific buildings must hold active SECRET security clearances prior to starting work, and the government is inquiring about firms possessing a Secret Facility Clearance sponsored by the DCSA. The scope also includes the deployment of qualified cook support for government-led tactical or remote site feeding operations on TDY assignments. This notice is not a formal solicitation, and the government is not currently accepting quotes or proposals.
Food Service Contractors

POSTED

about 19 hours ago

DEADLINE

in 7 days
View Details
NAICS: 561621
New
Federal
G2 Security
Solicitation # W9124J27RMCG2
The United States Army Medical Command (MEDCOM) is seeking a contractor to provide maintenance, repair, and programming support for its Electronic Security System (ESS) infrastructure at Joint Base San Antonio (JBSA) Fort Sam Houston, Texas. The scope of work includes the upkeep of closed-circuit television (CCTV), access control systems, and intrusion alarms to ensure maximum operational functionality and minimum downtime. Key responsibilities involve maintaining the interface between Open Options DNA Fusion and CCTV equipment, supporting Uninterrupted Power Supplies (UPS), and providing 24/7 telephone consultation with a two-hour onsite response time for emergency requests. The contract is intended to be a single firm fixed price commercial service contract consisting of a base year and four option years, to be awarded during FY 27. This requirement is designated as an 8(a) Small Business Set-Aside under NAICS code 561621. To qualify, contractors must have been certified dealers of both the Open Options Access Control System and Avigilon Surveillance Systems and Software for at least five years prior to the award. Additionally, the contractor must provide a letter of good standing from the manufacturer and three references for similar installations completed within the last three years. The selected provider will be required to implement a Quality Control Program (QCP) within 30 days of award and ensure all services comply with manufacturer specifications and Fort Sam Houston Fire and Safety standards.
Security Systems Services (except Locksmiths)

POSTED

about 19 hours ago

DEADLINE

in 16 days
View Details
NAICS: 562991
Federal
Facility Closure and Property Inventory ServicesThis subcontract opportunity, titled Facility Closure and Property Inventory Services, is issued by the Department of Defense through the W6QM Micc-Fdo Ft Sam Houston agency. The project is a total small business set-aside under NAICS code 562991, with performance taking place at Fort Rucker. Interested parties must respond by November 5, 2026. The scope of work involves performing facility decommissioning and asset recovery for prime contractors on US Army dining facility projects. Key responsibilities include cleaning facilities upon closure, safeguarding subsistence products, and shutting off utilities for unused appliances. Additionally, the contractor is required to conduct joint inventory and condition checks of government property according to accountability standards to deliver a secured, cleaned, and fully inventoried closed facility.
Septic Tank and Related Services

POSTED

8 days ago

DEADLINE

in 8 days
View Details

Earlier notices in this NAICS code

Posted before this notice, open and closed

NAICS: 624190
Awarded
Federal
MARSOC Family Retreats
Solicitation # H92257-16-Q-0059
Marsoc H92257

POSTED

over 10 years ago

CLOSED

over 10 years ago
View Details
NAICS: 624190
Awarded
Federal
Women, Infant and Children (WIC) Overseas Program Support Services
Solicitation # W81XWH-16-R-0010

POSTED

over 10 years ago

DEADLINE

N/A
View Details
NAICS: 624190
Awarded
Federal
2-1-1 Services in Bismarck, ND
Solicitation # W901UZ-16-P-0002
W7NT Uspfo Activity Nd Arng

POSTED

almost 11 years ago

CLOSED

about 11 years ago
View Details
NAICS: 624190
Awarded
Federal
Support Services for the 2015 National Fallen Firefighter Memorial Weekend
Solicitation # WX03028Y2015T
Preparedness SECTION(PRE20)

POSTED

about 11 years ago

CLOSED

about 11 years ago
View Details
NAICS: 624190
Federal
99--ACS Administrative Support
Solicitation # W912PB15T3221
0409 Aq Hq Contract

POSTED

about 11 years ago

DEADLINE

N/A
View Details
NAICS: 624190
Awarded
Federal
Family Retreat Services
Solicitation # H9225715Q0219
Marsoc H92257

POSTED

about 11 years ago

CLOSED

about 11 years ago
View Details
NAICS: 624190
Federal
U--ACS Program Educator
Solicitation # W912PB15T3195
0409 Aq Hq Contract

POSTED

about 11 years ago

DEADLINE

N/A
View Details
NAICS: 624190
Federal
10--ACS Information and Referral Specialist
Solicitation # W912PB15T3246
0409 Aq Hq Contract

POSTED

about 11 years ago

DEADLINE

N/A
View Details
NAICS: 624190
Federal
U--ACS Information and Referral Specialist
Solicitation # W912PB15T3289
0409 Aq Hq Contract

POSTED

about 11 years ago

DEADLINE

N/A
View Details
NAICS: 624190
Federal
99--ACS Front Desk Services
Solicitation # W912PB15T3219
0409 Aq Hq Contract

POSTED

about 11 years ago

DEADLINE

N/A
View Details
NAICS: 624190
Federal
U--ACS FAP Education and Administrative Services
Solicitation # W912PB15T3196
0409 Aq Hq Contract

POSTED

about 11 years ago

DEADLINE

N/A
View Details
NAICS: 624190
Awarded
Federal
G--Award Notice for Family Life Skills Education Programs
Solicitation # W911S215T3001
W6QM Micc-Ft Drum

POSTED

over 11 years ago

CLOSED

over 11 years ago
View Details

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS