This Government Contract opportunity from Department Of Veterans Affairs was posted on July 7, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Help Desk and Incident Response Support

Closed

Federal

Submission Closed07/21/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

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AI System Implementation and Engineering Services

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RFxPremier Artificial Intelligence (AI) Systems and Services

Solicitation # 26RFP-ITN6769-4

Solicitation 26RFP-ITN6769-4 is a Request for Proposal issued by Florida State University on behalf of the South Dakota State Government and other participating states to establish Master Agreements for Artificial Intelligence (AI) Systems and Services. The primary objective is to leverage the collective purchasing power of multiple state and local government entities to secure the best overall value and more favorable pricing than individual entities could obtain independently. The scope of work encompasses a broad range of AI-related services, including software for email, monitoring, and databases, as well as consulting for strategic technology planning, IT security, and safety. Additionally, the agreements cover system implementation, engineering, software maintenance, project management, and computer-based training. The solicitation is categorized under NAICS code 541512. Proposals must be submitted by October 21, 2026, at 3:00 PM EST. Interested bidders are explicitly instructed not to submit responses through ESM Sourcing, but instead to follow the submission guidelines provided in the RFP documents available on the RFx Premier website. The award will be based on the best value provided to the participating agencies.

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DEADLINE

Program Implementation and Training Specialist

POSTED

DEADLINE

Fleet Management Information System (FMIS) Specialist

Department of Public Works

POSTED

about 23 hours ago

DEADLINE

in 20 days

AI Contract Overview

The contract requires the operation of a 24/7 help desk to manage telecom outages and user-reported issues, ensuring timely incident logging, escalation, and resolution in accordance with established service level agreements. The scope includes prompt repair of outages, ongoing monitoring, and mandatory reporting of any security incidents to maintain system integrity and compliance. All activities must be conducted continuously without interruption to support critical telecommunications infrastructure. The contract is classified as a subcontract under NAICS code 541512 for other computer-related services and is issued by the Department of Veterans Affairs through the Technology Acquisition Center NJ. It was posted on July 7, 2026, with a response deadline of July 21, 2026. The place of performance and specific contact details are not provided, but the work is expected to support federal telecommunications operations under the VA’s requirements. Proposals must demonstrate capability to meet round-the-clock response expectations and adhere to security and service standards without delay.

General Info

24/7 telecom help desk support with outage resolution, security reporting, and SLA compliance for VA federal operations.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Set-Aside

NONE

Documents

This scope was carved out of 36C10B26Q0598.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DG11--Local Exchange Carrier Services NLEC-NG Service Order 7 Recompete

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJul 7

subcontract

Response DeadlineJul 21

Deadline has passed

Submission Closed

07/21/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a 24/7 help desk for telecom outage and user issue resolution, including incident logging, escalation, repair within SLA, and security incident reporting.