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This Government Contract opportunity from Department Of Defense was posted on June 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

24/7 IT Operations and Help Desk Support

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
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AI Contract Overview

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The contract requires providing continuous, 24/7 operational support for Enterprise Resource Planning (ERP) and IT systems, ensuring system availability of at least 99.9% and prompt resolution of any incidents that arise. The work entails maintaining high-performance standards for these critical systems to support uninterrupted Department of Defense operations. Designated as a subcontract opportunity under NAICS code 541519, the contract is managed by the Aflcmc Gbk office (FA8770) within the Department of Defense and is set to be performed in Montgomery, ZIP code 36114. The solicitation was posted on June 5, 2026, with a response deadline of July 7, 2026. The contract emphasizes rapid incident handling and robust IT support to meet stringent uptime and operational requirements.

General Info

Provide 24/7 ERP and IT support ensuring 99.9% uptime for DoD operations in Montgomery.

Agency

Department Of Defense → FA8770 Aflcmc GbkView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Montgomery, AL, 36114, USA

Set-Aside

NONE

Documents

This scope was carved out of ERPCS_RFI_2026.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Information for Enterprise Resource Planning Common Services (ERP CS)_2026

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → FA8770 Aflcmc Gbk
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → FA8770 Aflcmc Gbk
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Provide round-the-clock operational support for ERP and IT systems with ≥99.9% availability and rapid incident resolution.

More opportunities from Department Of Defense → FA8770 Aflcmc Gbk

Same awarding agency

NAICS: 541511
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AF Product Lifecycle Management
Solicitation # FA8770-26-R-B009-SS
The United States Air Force is conducting market research through a sources sought notice, solicitation number FA8770-26-R-B009-SS, to enhance its Enterprise Product Lifecycle Management solution. The initiative focuses on modernizing weapon systems management by leveraging Siemens Teamcenter within the Cloud One environment to create an authoritative source of truth for product data. The Air Force seeks industry feedback on technical approaches to overcome challenges such as fragmented legacy systems, disconnected data silos, and process non-uniformity to improve configuration management and enterprise-wide collaboration. Amendment 01 has updated the Performance Work Statement and extended the response deadline to September 18, 2026. The effort is envisioned as an Indefinite Delivery Indefinite Quantity contract covering license reactivation, maintenance, and potential OEM support and training. Requirements include strict adherence to security and compliance standards, including RMF, ATO, and the safeguarding of CUI and CDI within both unclassified and classified environments. Interested vendors are encouraged to submit capability statements under NAICS code 541511 to help shape the final acquisition strategy.
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NAICS: 541611
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NAICS: 541519
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Help Desk & User Support ServicesThe contract entails providing Tier 1 and Tier 2 technical support services to end-users of the REMIS system across the Air Force, encompassing comprehensive ticket management, issue resolution, user training, and maintenance of documentation. Support activities are centered on ensuring seamless operation and user proficiency with REMIS, requiring responsive troubleshooting, accurate recordkeeping, and continuous improvement of support materials to address system changes and user needs. Performance is expected to occur primarily in Blairsville, Georgia, with a NAICS code of 541519 indicating it falls under other computer-related services. This subcontract is issued under the Department of Defense, specifically through the FA8770 Aflcmc Gbk organization, and is positioned as a support function integral to operational readiness. While no solicitation number is provided, the contract was posted on May 20, 2026, and no specific set-aside designation is indicated. The work demands a high level of technical expertise, customer service capability, and familiarity with military systems and protocols to effectively serve Air Force personnel in a mission-critical environment.
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NAICS: 541511
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REMIS Enhancements & Feature DevelopmentThe contract is for the design, development, testing, and deployment of new features, user interface improvements, and functional upgrades to the REMIS system, encompassing the full lifecycle of requirement analysis, coding, system integration, and comprehensive documentation. This work is critical to enhancing the system’s performance, usability, and reliability to meet evolving operational needs. The project is structured as a subcontract under the NAICS code 541511, indicating it falls within the scope of custom computer programming services, and is tied to the Department of Defense through the agency designation FA8770 Aflcmc Gbk. Performance of the work is required to occur in Blairsville, Georgia, with a ZIP code of 30512, and the contract was posted on May 20, 2026.
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NAICS: 541512
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REMIS System Maintenance & Operations SupportThe REMIS System Maintenance & Operations Support contract provides ongoing technical support, monitoring, troubleshooting, and maintenance services to ensure the continuous high availability and mission readiness of the REMIS platform. This includes routine patching, system updates, security enhancements, and rapid incident response to minimize downtime and maintain operational effectiveness. The scope of work is critical to sustaining system integrity and performance under demanding operational conditions. This subcontract is associated with the Department of Defense under the agency name FA8770 Aflcmc Gbk, with performance occurring in Blairsville, Georgia, at the zip code 30512. It falls under the NAICS code 541512, indicating it is categorized as Computer Systems Design and Related Services. The contract was posted on May 20, 2026, and is structured as a subcontract without a specified set-aside type. All activities are directed toward maintaining a secure, reliable, and fully functional REMIS platform to support essential defense operations.
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NAICS: 541611
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FLITES Program Management & Technical Coordination SupportThe contract requires the provision of full-time staff to serve as technical coordinators between BYDS, various government teams, and other FLITES contractors, ensuring seamless communication and collaboration. Key responsibilities include developing and maintaining status reports, facilitating integration planning, and supporting alignment across all participating entities to advance program objectives. The role demands strong technical acumen and project coordination skills to manage complex interagency workflows and ensure timely execution of tasks. This subcontract is under the FLITES Program Management & Technical Coordination Support initiative, solicited by the Department of Defense through the FA8770 Aflcmc Gbk office, with performance expected to occur in Dallas. The North American Industry Classification System code 541611 indicates the work falls under management consulting services, emphasizing the need for strategic coordination rather than direct technical implementation. Although no specific set-aside or point of contact is listed, the posting date of April 24, 2026, suggests this is a future opportunity for qualified contractors to support critical defense-related technical integration efforts.
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NAICS: 541512
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NAICS: 541930
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FLITES Technical Documentation & Training Material DevelopmentThe contract entails the development and maintenance of technical documentation, user guides, SDK usage manuals, and training modules specifically tailored to support FLITES Core Drop releases. The work requires close alignment with evolving software releases to ensure all documentation remains accurate, current, and user-ready across all deliverables. The scope demands technical expertise in software product documentation and instructional design, with a focus on clarity, consistency, and usability for intended audiences. This subcontract is classified under NAICS code 541930 for technical writing services and is associated with the Department of Defense through the overseeing office FA8770 Aflcmc Gbk. Performance is expected to occur in Dallas, though specific location details beyond the city are not provided. The contract was posted on April 24, 2026, and is accessible via the SAM.gov platform, with no set-aside type or point of contact information indicated. The deliverables are critical to enabling effective adoption and use of FLITES Core Drop systems by internal and external users.
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DEADLINE

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NAICS: 541512
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FLITES Software Testing & Quality Assurance (QA) ServicesThe contract requires the execution of comprehensive software testing and quality assurance services for FLITES Core Drop releases, encompassing functional, regression, integration, and security testing. The contractor is responsible for developing detailed test scripts and executing test plans to ensure software reliability, performance, and compliance with established standards. All deliverables must adhere to CDRL requirements, ensuring that test reports are properly documented, structured, and submitted in accordance with contractual specifications. This subcontract is issued under the NAICS code 541512 for Computer Systems Design Services and is associated with the Department of Defense through the FA8770 Aflcmc Gbk office. The place of performance is located in Dallas, with no specific set-aside provisions indicated. The work is anticipated to begin following the solicitation posted on April 24, 2026, and the contractor will be expected to deliver high-quality, timely testing outputs to support the ongoing development and deployment of critical defense software systems.
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5 months ago

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NAICS: 541512
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POSTED

5 months ago

DEADLINE

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