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24/7 Technical Support & Help Desk Services

Active

State & Local

Response Deadline07/31/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The University of Georgia is seeking a subcontractor to provide 24/7 Tier 1–2 technical support services for call center agents and internal IT staff, encompassing incident troubleshooting, outage response, and continuous performance monitoring. The scope requires round-the-clock availability to ensure minimal disruption to operations, with responders expected to address system issues promptly and maintain high service levels at all times. The solicitation is open for submissions until July 31, 2026, and falls under NAICS code 541512 for computer facilities management services. This contract is structured as a subcontract with no set-aside designation, and while specific performance location details are unspecified, the support is intended to serve Georgia-based operations. Interested parties must submit responses through the official portal linked in the solicitation.

General Info

Subcontractor needed for 24/7 Tier 1–2 IT support for Georgia-based operations until July 31, 2026.

Agency

University of GeorgiaView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

GA, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedJul 15

subcontract

Response DeadlineJul 31

Submission deadline

Response Deadline

07/31/2026, 07:00:00 PM UTCin 9 days

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Organization & Contact Information

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AgencyUniversity of Georgia

ContactsNo contacts available

OfficeN/A

Organization / Agency

University of Georgia

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Ongoing Tier 1–2 technical support for call center agents and IT staff, including troubleshooting, outage response, and performance monitoring on a 24/7 basis.

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