Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, August 5 at 2:00 PM EDT

Register Free →
logo
Get CLEATUSFree Trial

24/7 Technical Support Call Center Operations

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The contract requires the operation of a 24/7 technical support call center dedicated to providing medical device support with a guaranteed four-hour response time for all customer service inquiries. The service must be fully integrated with existing ticketing systems to ensure seamless tracking, escalation, and resolution of support cases. This subcontract is issued under the Buy Indian Set-Aside program, specifically designated for the Indian Health Service within the Department of Health and Human Services, and is intended to support Native American communities by prioritizing Indian-owned businesses. The North American Industry Classification System code 517919 applies, reflecting the nature of the telecommunications and support services involved. Performance is required to occur at Lawton, Oklahoma with a zip code of 73501, and proposals must be submitted by July 30, 2026, with the solicitation posted on July 23, 2026.

General Info

24/7 medical device support center in Lawton, OK, with 4-hour response, Buy Indian Set-Aside for Native communities.

Agency

Department Of Health And Human Services → Indian Health ServiceView Agency

NAICS

517919 - All Other TelecommunicationsView NAICS

Place of Performance

Lawton, OK, 73501, USA

Set-Aside

BICiv

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyDepartment Of Health And Human Services → Indian Health Service
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Health And Human Services → Indian Health Service
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Operate a 24/7 call center for medical device support with 4-hour response time for customer service calls and integration with ticketing systems.

Similar Contracts

Same NAICS industry code

NAICS: 517919
New
SLED
Carrier-Agnostic Wireless Connectivity SolutionsBroward County is seeking subcontractors to provide ruggedized, multi-carrier wireless connectivity solutions that ensure seamless, uninterrupted service across all major U.S. cellular networks. The requirement focuses on delivering hardened hardware and configuration services capable of maintaining reliable communication in challenging environments, with an emphasis on carrier-agnostic performance to eliminate single-point network failures. Submissions must demonstrate technical capability to integrate and configure devices that automatically switch between carriers based on signal strength and availability, ensuring maximum uptime and operational continuity for critical field operations. The opportunity is open for responses until July 31, 2026, at 6:00 PM Eastern Time, and is classified under NAICS code 517919 for other telecommunications services. While the solicitation number is not provided and no set-aside designation is specified, the contract is explicitly structured as a subcontract and does not include details on point of contact, funding source, or specific delivery locations. Interested parties should review the full solicitation via the provided link to confirm compliance requirements, technical specifications, and submission protocols prior to the deadline.
Broward County

POSTED

1 day ago

DEADLINE

in 7 days
View Details
NAICS: 517919
New
SLED
Satellite Internet Data Block Supply – 50GB Monthly Units
Division of Emergency Management

POSTED

2 days ago

DEADLINE

in 19 days
View Details
NAICS: 517919
New
Federal
Integrated Audiovisual (AV) Services
Fpac Bus Cntr-Acq Division

POSTED

2 days ago

DEADLINE

in 5 days
View Details
NAICS: 517919
New
Federal
Field Communication ServicesThe contract titled Field Communication Services is a total small business set-aside under the SBA program for the provision of reliable two-way radio communication systems to field crews operating within the Rogue River-Siskiyou National Forest. The primary objective is to ensure that fire incidents can be reported within 15 minutes of detection, requiring robust, real-time communication capabilities in remote and potentially challenging terrain. The contract is classified under NAICS code 517919, indicating it pertains to other telecommunications services, and is issued by the Department of Agriculture with performance centered in Gold Beach, Oregon, with a zip code of 97444. The opportunity was posted on July 22, 2026, and responses are due by August 14, 2026, at 7:00 PM, with the contract structured as a subcontract under federal procurement guidelines. Only small businesses eligible for the set-aside are permitted to bid, fostering opportunities for qualified small firms.
Rogue River-Siskiyou National Forest

POSTED

2 days ago

DEADLINE

in 21 days
View Details
NAICS: 517919
New
Federal
24/7 Remote Monitoring & Alarm ResponseThis contract establishes a 24/7 remote monitoring and alarm response service to ensure continuous oversight of critical system alerts with immediate escalation and coordination of onsite support for any critical excursions. The work is focused on maintaining system integrity and operational readiness through rapid detection, analysis, and resolution of anomalies, with the responsibility to engage appropriate technical and field resources without delay when thresholds are breached. The contractor will be expected to maintain readiness across all hours, providing seamless communication and response protocols to minimize downtime and mitigate risks to mission-critical infrastructure. The contract is classified as a subcontract under NAICS code 517919 and is being managed by the Defense Health Agency Hcd West under the Department of Defense. The place of performance is situated in San Diego, California, with a zip code of 92134. The solicitation was posted on July 22, 2026, and responses are due by August 6, 2026. Although no specific set-aside designation or point of contact is provided, the nature of the work demands high reliability, technical expertise, and direct coordination with onsite teams to ensure uninterrupted operations for critical health and defense systems.
Defense Health Agency Hcd West

POSTED

2 days ago

DEADLINE

in 13 days
View Details
NAICS: 517919
New
Federal
Fiber Optic Splicing & Termination
W7PA Uspfo Activity Prang 156

POSTED

3 days ago

DEADLINE

in 12 days
View Details
NAICS: 517919
New
SLED
GPS Tracking and Predictive Maintenance Add-Ons
OA INFORMATION TECHNOLOGY SERVICES DIVISION

POSTED

4 days ago

DEADLINE

in 26 days
View Details
NAICS: 517919
New
SLED
Audio-Visual System Design & Integration
Center Line Public Schools

POSTED

4 days ago

DEADLINE

in 11 days
View Details
NAICS: 517919
Federal
Remote Site Communications and Satellite Connectivity
Ustranscom-Aq

POSTED

7 days ago

DEADLINE

in 21 days
View Details
NAICS: 517919
Federal
Cellular Tank Monitoring and Telemetry Services
National Cemetery Administration (36C786)

POSTED

7 days ago

DEADLINE

in 3 days
View Details
NAICS: 517919
DIBBS
Legal Video Conferencing and Remote Deposition SupportThe contract titled Legal Video Conferencing and Remote Deposition Support provides technical support for remote legal proceedings, specifically focusing on the setup, operation, and maintenance of video conferencing systems used in depositions. It includes secure recording of deposition content and encrypted transmission of digital files to ensure compliance with legal and security standards. The services are intended to facilitate seamless, reliable, and confidential virtual court proceedings for the Defense Logistics Agency under the Department of Defense. This subcontract is classified under NAICS code 517919, indicating it pertains to other telecommunications services, and was posted on July 16, 2026. The performance location and specific office details are not provided, and there is no designated point of contact or set-aside information. The contract is accessible through the DIBBS system via a public link, but no solicitation number or set-aside designation is listed. All technical operations must adhere to federal information security protocols to protect sensitive legal data throughout the video conferencing and transmission lifecycle.
Defense Logistics Agency

POSTED

8 days ago

DEADLINE

N/A
View Details
NAICS: 517919
SLED
Advanced Metering Infrastructure (AMI) InstallationThe City of Reynolds in Georgia is seeking a subcontractor to deploy 437 automated meters and data collectors as part of an Advanced Metering Infrastructure project, with full integration of collected meter data into the municipality’s existing billing software. The scope includes not only installation and configuration but also any necessary repairs to ensure system reliability and continued operation. The work is classified under NAICS code 517919 and is designed to modernize utility data collection and billing processes for improved accuracy and efficiency. The solicitation was posted on July 16, 2026, with a response deadline of August 14, 2026, at 6:30 p.m. The agreement is structured as a subcontract, and while specific location details are not provided, the performance location is within the jurisdiction of the City of Reynolds. All work must comply with the city’s technical and operational requirements for seamless data flow and system compatibility.
City of Reynolds

POSTED

8 days ago

DEADLINE

in 21 days
View Details

More opportunities from Department Of Health And Human Services → Indian Health Service

Same awarding agency

NAICS: 541618
New
Federal
Medical Equipment Technical Documentation & Reporting ServicesThe contract entails providing comprehensive technical documentation and reporting services for medical equipment under the Indian Health Service, part of the Department of Health and Human Services. The vendor is required to generate and submit detailed service reports, maintenance logs, and compliance documentation aligned with original equipment manufacturer standards and federal tracking systems, specifically Nuvolo and UFMS, ensuring all records meet accuracy and regulatory requirements. All work must be performed at the designated place of performance in Lawton, Oklahoma, with a zip code of 73501. This subcontract is designated as a Buy Indian Set-Aside, specifically reserved for eligible Native American-owned businesses under the North American Industry Classification System code 541618, which covers other scientific and technical consulting services. The solicitation was posted on July 23, 2026, and proposals must be submitted by July 30, 2026, by 7:00 PM. The contract supports essential healthcare infrastructure within Indian Health Service facilities by maintaining rigorous documentation standards that ensure equipment reliability, regulatory compliance, and continuity of care for Tribal communities.
Other Management Consulting Services

POSTED

1 day ago

DEADLINE

in 6 days
View Details
NAICS: 541611
New
Federal
On-Site Biomedical Equipment Support CoordinationThis contract requires the vendor to serve as the primary point of contact between the Indian Health Service and hospital biomedical engineering staff, ensuring seamless coordination of services related to medical equipment. Key responsibilities include issuing service notifications, verifying work completion, and submitting compliance reports to maintain operational standards and regulatory alignment. The position is based onsite in Lawton, Oklahoma, with a zip code of 73501, and the work is performed under a subcontract classified as a Buy Indian Set-Aside, specifically reserved for businesses owned by Native American individuals or tribes under the Department of Health and Human Services. The solicitation was posted on July 23, 2026, and responses are due by July 30, 2026, with the NAICS code 541611 indicating it falls under medical and diagnostic laboratory services. The contract is tied to the Indian Health Service, emphasizing its focus on supporting health infrastructure within Native communities.
Administrative Management and General Management Consulting Services

POSTED

1 day ago

DEADLINE

in 6 days
View Details
NAICS: 811212
New
Federal
Medical Equipment Preventative Maintenance & Repair ServicesThe contract requires the provision of bi-annual preventative maintenance and unscheduled repairs for Stryker Neptune surgical fluid management units, ensuring continuous operational reliability in critical care environments. Service must include on-site technician visits, a guaranteed 48-hour response time for repair requests, and round-the-clock phone support to address emergencies and system failures at any time. The equipment is deployed in facilities serving Native American communities under the Indian Health Service, emphasizing the importance of timely and consistent maintenance to uphold patient care standards. This subcontract is designated as a Buy Indian Set-Aside, meaning only qualified Native American-owned businesses are eligible to compete, aligning with Department of Health and Human Services initiatives to promote economic development within tribal communities. The NAICS code 811212 confirms the scope as medical equipment repair and maintenance services. The place of performance is specified as Lawton, Oklahoma, with a submission deadline of July 30, 2026, and the opportunity was posted on July 23, 2026. All work must comply with the operational needs of the Indian Health Service while adhering to the requirements of the set-aside designation.
Computer and Office Machine Repair and Maintenance

POSTED

1 day ago

DEADLINE

in 6 days
View Details
NAICS: 541380
New
Federal
Quality Assurance and Compliance Testing
Testing Laboratories and Services

POSTED

1 day ago

DEADLINE

in 20 days
View Details
NAICS: 484220
New
Federal
Packaging, Labeling, and Delivery Logistics
Specialized Freight (except Used Goods) Trucking, Local

POSTED

1 day ago

DEADLINE

in 20 days
View Details
NAICS: 621399
New
Federal
Patient Fitting and Adjustment Services
Offices of All Other Miscellaneous Health Practitioners

POSTED

1 day ago

DEADLINE

in 20 days
View Details
NAICS: 621399
New
Federal
Optometric Prescription Verification and Order Processing
Offices of All Other Miscellaneous Health Practitioners

POSTED

1 day ago

DEADLINE

in 20 days
View Details
NAICS: 423430
New
Federal
Eyeglass Frame Supply and Distribution
Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

POSTED

1 day ago

DEADLINE

in 20 days
View Details
NAICS: 339113
New
Federal
Custom Ophthalmic Lens Manufacturing
Surgical Appliance and Supplies Manufacturing

POSTED

1 day ago

DEADLINE

in 20 days
View Details
NAICS: 511210
New
Federal
Supply of Cisco DNA Essentials 48-Port 3-Year Software LicensesThe contract requires the procurement and delivery of ten three-year Cisco DNA Center Essentials software licenses that are TAA-compliant, intended for use by the Indian Health Service under the Department of Health and Human Services. The licenses are designated for a Buy Indian Set-Aside, which restricts eligibility to qualified Indian-owned businesses as defined by federal regulations specific to the Indian Health Service. The North American Industry Classification System code for this procurement is 511210, indicating software publishing and related activities. Performance of the contract is to take place in Lawton, Oklahoma, with a zip code of 73507, and the solicitation was posted on July 23, 2026, with proposals due by July 30, 2026, at 7:00 PM. The contract type is classified as a subcontract, and all delivered software must meet current TAA compliance standards to ensure adherence to federal trade agreements.
Software Publishers

POSTED

1 day ago

DEADLINE

in 6 days
View Details
NAICS: 511210
New
Federal
Supply of Cisco DNA Essentials 48-Port Software Licenses (1-Year Term)The contract is for the procurement and delivery of ten one-year TAA-compliant Cisco DNA Center Essentials software licenses under a subcontract arrangement, issued by the Indian Health Service within the Department of Health and Human Services. The requirement is designated as a Buy Indian Set-Aside, meaning only eligible Native American-owned businesses can respond, aligning with specific federal procurement goals for tribal economic development. The software licenses are intended for use at a designated place of performance in Lawton, Oklahoma, with a zip code of 73507, and must meet all Trade Agreements Act compliance standards to ensure lawful sourcing. The solicitation was posted on July 23, 2026, with a firm response deadline of July 30, 2026, at 7:00 PM Eastern Time. The North American Industry Classification System code 511210 applies, indicating the nature of the work involves software publishing and licensing. While the contracting office’s physical address and point of contact details are unspecified, bidders must ensure delivery of fully functional, one-year licenses that support the Cisco DNA Center Essentials platform and adhere strictly to the TAA compliance mandate. The contract is not open to general industry competition and is restricted to qualified Indian-owned entities as defined by the set-aside designation.
Software Publishers

POSTED

1 day ago

DEADLINE

in 6 days
View Details
NAICS: 334111
New
Federal
Supply of Cisco Catalyst 9300 48-Port PoE+ Network SwitchesThe contract calls for the procurement and delivery of ten new Cisco Catalyst 9300 48-port PoE+ network switches, all of which must be TAA-compliant to meet federal trade requirements. The switches must include all necessary accessories and complete warranty documentation to ensure full operational readiness upon delivery. The award is structured as a subcontract under a Buy Indian Set-Aside program specifically designated for the Department of Health and Human Services, Indian Health Service, and is intended to support procurement preferences for Native American-Owned businesses. The NAICS code 334111 classifies this as a telecommunications equipment manufacturing requirement. Performance of the contract is to be conducted in Lawton, Oklahoma, with a delivery address bearing the zip code 73507. Proposals are due by July 30, 2026, at 7:00 PM, following the public posting of the opportunity on July 23, 2026. The solicitation is open to eligible subcontractors who meet the Buy Indian Set-Aside qualifications under Indian Health Service guidelines.
Electronic Computer Manufacturing

POSTED

1 day ago

DEADLINE

in 6 days
View Details