This Government Contract opportunity from Department Of Homeland Security was posted on May 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
24/7 Technical Support Center Operations
Contract Overview
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AI Contract Overview
The contract requires the operation of a 24/7 technical support center to manage software-related issues, system monitoring alerts, and malfunctions involving field equipment, with full integration into dispatch systems for rapid response and resolution. The scope demands round-the-clock availability to ensure continuous operational support, with an emphasis on timely troubleshooting, coordination, and escalation procedures to minimize downtime and maintain system integrity across distributed infrastructure. This is a HUBZone Set Aside subcontract under NAICS code 541512, administered by the Border Enforcement Contracting Division of the Department of Homeland Security. Proposals must be submitted by June 10, 2026, at 5:00 PM, and performance is expected to be primarily localized in San Juan. The solicitation is targeted specifically at qualified HUBZone-certified small businesses, and all bidders must demonstrate proven capability in delivering high-volume, real-time technical support with seamless dispatch integration capabilities.
General Info
Agency
NAICS
Place of Performance
San Juan, PR, USASet-Aside
Documents
This scope was carved out of 20158159.
The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.
HUBZone vendors for Puerto Rico and USVI Security Systems Maintenance
AI Contract Breakdown
Uniform Contract FormatNo contract breakdown available.
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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