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This Government Contract opportunity from Department Of Homeland Security was posted on May 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

24/7 Technical Support Center Operations

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512
New
Utilization Management Technical Solutions RFI
Solicitation # utilization-management-technical-solutions-rfi
Noridian Healthcare Solutions, LLC is issuing a Request for Information (RFI) to identify qualified technology providers and strategic partners capable of delivering configurable technical solutions for end-to-end utilization management (UM) workflows. The primary objective is to modernize the evaluation of medical necessity, appropriateness of care, provider compliance, and program integrity for federal and state healthcare programs. The scope of the RFI covers a wide range of capabilities, including clinical operations such as intake, prior authorization, and appeals, as well as workflow automation, provider engagement portals, data interoperability using HL7, FHIR, and X12 standards, and the integration of AI and advanced intelligence. This opportunity is open to a broad range of small business entities, including SDB, WOSB, HUBZone, VOSB, and SDVOSB certifications, under NAICS code 541512. Interested respondents must notify Noridian via email to gain access to the Agiloft Contract Management System, where all official correspondence and submissions must be conducted. Responses are required to be submitted using a specific templated spreadsheet by September 21, 2026. Following a comprehensive review of the submissions, Noridian may invite selected respondents to participate in solution demonstrations during the fourth quarter of 2026. Respondents must certify that they are not debarred or suspended and have no conflicts of interest that would prohibit contracting with Noridian.
Noridian Healthcare Solutions, LLC

POSTED

about 11 hours ago

DEADLINE

in 10 days
NAICS: 541512
New
Federal
W912DY26RA030 OFFICIAL SOLICITATION_ AMENDMENT 2 FOR UTILITY MONITORING AND CONTROL SYSTEMS VI
Solicitation # W912DY26RA030
Solicitation W912DY26RA030 is a sealed bid for the Utility Monitoring and Control Systems (UMCS) VI Multiple Award Task Order Contract (MATOC), issued by the U.S. Army Corps of Engineers, Huntsville Engineering and Support Center. The contract seeks qualified contractors to provide procurement, installation, and maintenance and service support for Facility Related Control Systems (FRCS), including HVAC, SCADA, fire alarm, electronic security, and utility metering systems for U.S. Army and Department of Defense facilities. This MATOC features a seven-year ordering period with an aggregate capacity of 5.1 billion dollars shared among all awardees. The scope includes both domestic and OCONUS performance across the European, Pacific, MidEast, and Caribbean regions. Award eligibility is based on a qualifying offer approach where offerors must be determined as responsible sources and receive an Acceptable rating across three evaluation factors: Technical/Management Approach, Past Performance, and Small Business Participation. Price is not evaluated for the base MATOC award but will be a factor for individual task orders. Proposals must be submitted electronically via the Procurement Integrated Enterprise Environment (PIEE) by July 25, 2026, organized into four specific volumes with strict page limits for technical and small business plans. Key requirements include the ability to obtain Secret security clearances, compliance with the National Industrial Security Program Operating Manual, and the submission of a Small Business Participation Plan.
W2V6 USA Engineering Spt Ctr Huntsvil

POSTED

about 15 hours ago

DEADLINE

in 6 days

AI Contract Overview

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The contract requires the operation of a 24/7 technical support center to manage software-related issues, system monitoring alerts, and malfunctions involving field equipment, with full integration into dispatch systems for rapid response and resolution. The scope demands round-the-clock availability to ensure continuous operational support, with an emphasis on timely troubleshooting, coordination, and escalation procedures to minimize downtime and maintain system integrity across distributed infrastructure. This is a HUBZone Set Aside subcontract under NAICS code 541512, administered by the Border Enforcement Contracting Division of the Department of Homeland Security. Proposals must be submitted by June 10, 2026, at 5:00 PM, and performance is expected to be primarily localized in San Juan. The solicitation is targeted specifically at qualified HUBZone-certified small businesses, and all bidders must demonstrate proven capability in delivering high-volume, real-time technical support with seamless dispatch integration capabilities.

General Info

Operate 24/7 tech support center in San Juan, subcontract under HUBZone, NAICS 541512.

Agency

Department Of Homeland Security → Border Enforcement Contracting DivisionView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

San Juan, PR, USA

Set-Aside

HZC

Documents

This scope was carved out of 20158159.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HUBZone vendors for Puerto Rico and USVI Security Systems Maintenance

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Border Enforcement Contracting Division
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Homeland Security → Border Enforcement Contracting Division
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Operate a 24/7 telephone support center to handle software issues, monitoring problems, and field equipment malfunctions with dispatch integration.

More opportunities from Department Of Homeland Security → Border Enforcement Contracting Division

Same awarding agency

NAICS: 561720
New
Federal
Janitorial, Grounds Maintenance and Pest Control Services - Del Rio Sector
Solicitation # 70B03C26R00000125
Solicitation 70B03C26R00000125 is a competitive 8(a) set-aside for a firm-fixed-price contract to provide janitorial, grounds maintenance, and pest control services for U.S. Customs and Border Protection sites within the Del Rio Sector, Texas. The scope of work requires the contractor to provide all management, labor, and new equipment to maintain a professional appearance at various facilities, including specific daily cleaning of processing and holding areas and shower stations. The contract consists of a base year starting September 30, 2026, with four subsequent one-year option periods extending through September 29, 2031. Proposals are due by 5:00 PM EST on September 15, 2026, and must be submitted via email to Max Hempe. Submission requirements include a completed SF1449, a technical proposal limited to 20 pages, a past performance volume limited to 5 pages, a pricing narrative limited to 5 pages, and a pricing spreadsheet in Microsoft Excel. Award will be based on a best value trade-off analysis, with the technical proposal and past performance weighted significantly more than price. The contractor must adhere to strict regulatory standards, including Service Contract Labor Standards and specific wage determinations for various Texas counties, including Maverick, Val Verde, and others. Personnel requirements are stringent, requiring CBP suitability clearances, specifically T4 or T5 adjudications for certain employees. Additionally, the contractor must provide a site-specific Quality Control Plan and comply with environmental regulations regarding hazardous materials and ozone-depleting substances.
Janitorial Services

POSTED

about 15 hours ago

DEADLINE

in 4 days
View Details
NAICS: 518210
Federal
Offline Standalone Software Upgrades & SubscriptionsThe contract pertains to the provision of offline-capable software upgrades and subscription renewals for forensic workstations deployed in disconnected environments, specifically targeting border and field operations where network connectivity is unavailable or restricted. These workstations require secure, reliable, and periodic updates to maintain forensic integrity, compliance, and operational effectiveness, and the delivery method must accommodate air-gapped systems without reliant on internet-based activation or communication. The scope includes the supply of licensed software packages, version updates, and associated subscription services that function entirely without online dependencies, ensuring continuous functionality in austere or sensitive operational settings. This subcontract is issued under the NAICS code 518210, indicating it relates to data processing, hosting, and related services, and is managed by the Border Enforcement Contracting Division within the Department of Homeland Security. The place of performance is listed as Sterling, Virginia, with a zip code of 20164, suggesting logistical coordination and delivery may be centered there. Although the solicitation number and point of contact are not provided, the contract is publicly available through the SAM.gov portal for prospective bidders. The nature of the work requires vendors to have proven experience in delivering secure, ruggedized software solutions tailored for law enforcement and homeland security environments, with strict adherence to data handling, export control, and cybersecurity protocols for use in non-networked systems.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

about 1 month ago

DEADLINE

N/A
View Details

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