24/7 Technical Support Hotline (Remote)

The contract seeks a subcontractor to provide remote technical support via a hotline during standard business hours, focusing on troubleshooting, user guidance, and escalating complex issues to field engineers. The support must be delivered in response to inquiries related to technical systems, ensuring timely resolution without requiring on-site presence. The work is scoped to occur remotely, with all support activities tied to the place of performance in Ames, Iowa, identified by the zip code 50010. The solicitation is classified under NAICS code 541519, which corresponds to other computer-related services, indicating the nature of the technical assistance required. Although titled 24/7 Technical Support Hotline, the actual support window is limited to business hours, distinguishing it from round-the-clock operations. The contract is issued under the Department of Agriculture through its Mrpbs Minneapolis Mn entity, with the solicitation posted on July 1, 2026, and responses due by July 9, 2026. There is no set aside designation specified, and no point of contact information is provided in the data. Bidders must understand that while the title implies continuous availability, the operational requirement is confined to regular business hours, and the service must align with the technical needs of the user base in Ames, Iowa. The agreement is structured as a subcontract, meaning the successful vendor will operate under a prime contractor, and the work is purely remote with no indication of field service being performed by the hotline provider.