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24x7x365 Network Monitoring and Technical Support

Active

State & Local

Response Deadline11/25/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for 24x7x365 Network Monitoring and Technical Support provides continuous network oversight and incident management for prime contractors working on Montgomery County Public Schools connectivity projects. The scope of work involves the constant monitoring of circuit availability, latency, and packet loss using Network Management Systems and ITSM ticketing software to ensure seamless connectivity. The selected provider is responsible for managing escalation paths and tracking the Mean Time to Repair to maintain strict adherence to service level agreements. Key deliverables include real-time incident response and the submission of monthly performance reports. Interested parties should note the response deadline of November 25, 2026, for this opportunity categorized under NAICS code 541513.

General Info

24/7 network monitoring and technical support for Montgomery County Public Schools connectivity projects.

Agency

Maryland → Montgomery County Public Schools

NAICS

541513 - Computer Facilities Management Services

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of MO27-47001-270000847.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Internet Access Services

AI Contract Breakdown

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Timeline

PostedOct 16

subcontract

Response DeadlineNov 25

Submission deadline

Response Deadline

11/25/2026, 07:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyMaryland → Montgomery County Public Schools

ContactsNo contacts available

OfficeN/A

Organization / AgencyMaryland → Montgomery County Public Schools

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs continuous network monitoring and incident management for prime contractors on Montgomery County Public Schools connectivity projects. Monitors circuit availability, latency, and packet loss 24x7x365 using NMS and ITSM ticketing software. Manages escalation paths and tracks Mean Time to Repair (MTTR) per SLA. Delivers monthly performance reports and real-time incident response.

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