70 -- Carepack for HP Multi-Func Printers

This is a request for quotation for commercial items to be acquired under FAR 13.1 Simplified Acquisition Procedures. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. This procurement is being issued unrestricted under NAICS code 423430. The Government?s budget limit is $77,377.32 for this task. The contractor shall provide a firm fixed price quotation. The purpose of this task is to provide hardware and software support for the MFPs (Multi-Function Printers) installed in The Office of the Under Secretary of Defense for Personnel and Readiness (OUSD (P&R)) offices. This support is required to minimize the downtime of the MFPs. The period of performance is one year from date of award. Please see statement of work for more details. This procurement is for use by the Prosecutors and Defense Counsel at the Office of Military Commissions. Award will be made based on the lowest priced quote technically acceptable for the specific commercial items required. Responses must be submitted via email to the Point of Contact listed below. Offerors must identify the Reference number in the Subject Line of the email. Offerors are advised to submit electronic documents early and confirm successful transmission/receipt. Contact Billy Wong if you have any questions at +1 (555) 000-0000 or via email at contact@example.gov. All quotations must be received by 5:00pm Eastern Standard Time on 8/27/07. STATEMENT OF WORK FY07 HP Multi-Function Printer Support for OUSD (P&R) 8/15/2007 1. Introduction 1.1 Organization. The Office of the Under Secretary of Defense for Personnel and Readiness (OUSD (P&R)). 1.2 Mission. OUSD (P&R) is the primary staff agency to the Secretary of Defense for Total Force management, military and civilian manpower, military and civilian personnel and training matters, military and civilian family matters, and manpower requirements for weapons support. 1.3 Project Background and Specifications. 1.3.1 Background. The purpose of this task is to provide hardware and software support for the MFPs (Multi-Function Printers) installed in OUSD (P&R) offices. This support is required to minimize the downtime of the MFPs. 1.3.2 Project Specifications. OUSD (P&R) has installed 43 HP Color LaserJet 4730xs MFPs. Next-business day onsite support is required for 40 MFPs and four hour response onsite is required for 3 MFPs located in senior executive offices. The contractor shall: ? Provide onsite hardware support for technical issues that cannot be resolved remotely. ? Replace non-functioning internal components such as (but not limited to) HP JetDirect network cards, memory, user touch panel, scanning bed, paper trays, sensors, and formatter board with HP supported parts. ? Provide and install hardware, firmware, and software improvements to ensure the proper operation of the MFPs. ? Work issues to completion and escalate complex problems to senior support specialists. ? Provide HP toner cartridges 2. Technical Services Required 2.1 Scope of Work. This task supports the 43 HP Color LaserJet 4730xs MFPs currently installed in OUSD (P&R) offices. This task does not support any other printers. 2.2 Period of Performance. The period of performance for this task is for one year from date of award. Normal business hours are 8 am to 5 pm. The contractor must contact the Government for an escort before entering OUSD (P&R) offices. 2.3 Service Request Process. The Government designated representatives may request services from the contractor via the contractor?s secure web based portal and by the contractor?s toll-free, priority technical phone number. 2.4 Deliverables. The following deliverables will be provided. Additional detail follows. Deliverable Responsibility Onsite hardware support Contractor Internal Parts Contractor Firmware Upgrades Contractor Toner Contractor Preventative Maintenance Components Government Paper Government ? The contractor shall provide onsite hardware support for technical issues that cannot be resolved remotely. The contractor shall respond to MFP service requests by next business day between 8:00 am and 5:00 pm Monday through Friday excluding Government holidays, except for three MPFs specified by the Government; the contractor shall respond to MFP service requests for these three MFPs within 4 business hours between 8:00 am and 5:00 pm Monday through Friday excluding Government holidays. ? The contractor shall provide HP internal parts and materials necessary to maintain the MFP in operating condition. Replacement parts may become property of the contractor, except hard drives which must be disposed according to Government policy. ? The contractor shall provide firmware updates necessary to maintain the MFP in operating condition. ? The contractor shall deliver the following toner cartridges on request during the period of performance: Part Description Quantity Q6460A HP Color LaserJet 4730 MFP Black Cartridge 215 Q6461A HP Color LaserJet 4730 MFP Cyan Cartridge 86 Q6462A HP Color LaserJet 4730 MFP Yellow Cartridge 86 Q6463A HP Color LaserJet 4730 MFP Magenta Cartridge 86 ? The contractor shall deliver any remaining toner cartridges at the end of the period of performance. ? The Government will order and install preventative maintenance components that are considered consumables following the manufacturer?s recommended service schedule or when an MFP indicated a maintenance product is required. ? The Government will order and load paper in the MFPs. 3. Administrative Considerations 3.1 Security and Privacy. 3.1.1 DoD Building Pass Required for Unescorted Access. The Pentagon is a secure Government facility. Building passes must be visible at all times and must be worn above the waist while in the building. Occupants and visitors who do not display an appropriate building pass while in the Pentagon are subject to being removed from the building by the Defense Protective Service. The contractor must provide a Site Visit Request to the Installation Representative to request an unescorted pass. Otherwise, the contractor must contact the Government for a building escort. The contractor shall always contact the Government for a technical escort before entering OUSD (P&R) offices. 3.1.2 Hard Drive Disposal Policy. The Government will dispose hard drives according to DOD and OSD policy. The contractor shall comply with this policy. 3.1.3 Privacy Act. The contractor will not have access to Privacy Act data nor classified data. 3.2.1 Facilities. All MFP support will be performed in the Pentagon building and at other P&R office sites in the National Capital Region. Specific locations include, but are not limited to, the following offices: Pentagon Office Suites: 1E525 2E319 4B849 5D642 1E532 2E335 4E615 5E604 1E537 2E336 5A666 2B265 2E341 5A668 2B271 3D258 5A678 2B279 3D259 5D636 2C548A 3E621 5D641 Other Building Sites: Crystal Square 4, Suite 302, Arlington, VA Crystal Gateway North, Suite 312, Arlington, VA 1525 Wilson Boulevard, Suite 225, Arlington, VA