70--Renewal of the existing T-Metrics Multi-Purpose Automated Call Distribution (ACD) platform hardware and software subscription service for Carl R Darnell Army Medical Center, Fort Hood, TX.
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The contract involves the renewal of the existing subscription service for the T-Metrics Multi-Purpose Automated Call Distribution (ACD) platform hardware and software at the Carl R Darnell Army Medical Center, located at Fort Hood, Texas. The award is planned as a sole source purchase order to T-Metrics Inc., a small business based in Charlotte, North Carolina, chosen because it is the only responsible source capable of meeting the agency’s specific requirements. The acquisition is conducted under the Federal Acquisition Regulation provision allowing sole source procurement when only one source is deemed reasonably available. The contract falls under the NAICS code 517919, which covers all other telecommunications services. Although this is a sole source procurement, the agency has provided an opportunity for any other interested responsible sources to express their interest and capability within 15 days of the publication date. Responses to this notice are not requests for quotes, but if submitted, must be received by 10:00 am CDT on March 1, 2013. The decision to proceed without competition depends solely on the government’s discretion based on any responses received. The contract is managed by the Mission and Installation Contracting Command at Fort Hood, Texas, with designated points of contact provided for further inquiry.
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