This Government Contract opportunity from Small Business Administration was posted on October 7, 2021. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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73351020P0010 Call Center Support

Awarded

P0010Federal

Submission Closed09/23/2021, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

Records Management and Archival SupportThe contract under the title Records Management and Archival Support requires comprehensive management of both physical and digital records to ensure full compliance with FDA regulations, National Archives and Records Administration standards, and all applicable federal records management policies. The scope encompasses the organization, inventory, retention scheduling, and archival of records across all formats, with an emphasis on maintaining audit readiness, data integrity, and long-term accessibility. Work must be performed at the designated place of performance in Jefferson, Louisiana, under the oversight of the Department of Health and Human Services, with the contract structured as a subcontract. The solicitation was posted on July 2, 2026, with a firm deadline for responses on July 10, 2026, and falls under the NAICS code 561422 for office administrative services. All activities must align with federal mandates governing record lifecycle management and secure storage practices.

Department of Health and Human Services

POSTED

DEADLINE

Secure Records Destruction ServicesThe contract is for secure records destruction services targeting expired or obsolete laboratory documents, requiring either on-site or off-site shredding with a certified chain-of-custody and official destruction verification to ensure compliance and confidentiality. The work is associated with the Department of Health and Human Services and is classified under NAICS code 561422, indicating specialized document destruction services. The place of performance is specified as Jefferson, Louisiana, with a zip code of 70602, though no specific office address or point of contact is provided. The solicitation was posted on July 2, 2026, and responses are due by July 10, 2026, with the contract structured as a subcontract under the broader federal procurement framework. Interested parties must submit their proposals through the eBuy portal using the designated link, and while no set-aside designation is indicated, the requirement emphasizes security, compliance, and accountability in handling sensitive laboratory records.

Department of Health and Human Services

POSTED

DEADLINE

Call Center Operations with Payment ProcessingThe contract requires the operation of a public-facing call center dedicated to managing reservations for state parks, with an emphasis on secure, PCI-compliant processing of all payment transactions to ensure the highest standards of financial data protection. The service must be accessible to all residents, including those with hearing or speech disabilities, by providing uninterrupted ADA-compliant TTY support as a core component of customer service delivery. Operators are expected to maintain reliable, 24/7 call center functionality with trained personnel capable of handling high volumes of reservation inquiries, payment confirmations, and accessibility requests in a seamless and efficient manner. The work is classified as a subcontract under NAICS code 561422 and is issued by the State of Rhode Island, with proposals due by August 13, 2026. All performance must align with state standards for security, accessibility, and public service excellence, and the place of performance is within Rhode Island, though specific location details are not provided.

State of Rhode Island

POSTED

DEADLINE

Dedicated Communications & Coordination SupportThe contract requires the operation of a 24/7 dedicated communication team tasked with ensuring the timely and accurate transmission of radiology results across the VA medical center. This team will serve as the primary coordination hub, facilitating seamless communication between radiology departments, clinicians, and support staff to maintain critical patient care timelines. In addition to result transmission, the team must provide continuous technical support to address system issues, software glitches, or communication failures that could disrupt the flow of medical information, ensuring uninterrupted service around the clock. This subcontract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses and falls under NAICS code 561422, which covers emergency and other relief services, indicating a focus on responsive, mission-critical operational support. The opportunity was posted on July 2, 2026, with proposals due by July 10, 2026, and is managed by the 250-NETWORK Contract Office 10 within the Department of Veterans Affairs. Performance will take place at the VA medical center, though specific location details are not provided. The contractor must be fully prepared to deliver high-reliability, real-time communication capabilities with no tolerance for delays or downtime in supporting urgent clinical workflows.

250-NETWORK Contract Office 10 (36C250)

POSTED

DEADLINE

National Information & Referral Call Center OperationsThe contract seeks to establish a national toll-free hotline dedicated to providing real-time assistance, resource navigation, and emotional support to individuals living with paralysis and their caregivers. This service will function as a critical access point for information, connecting callers to medical, social, financial, and community-based resources tailored to their unique needs, while also offering compassionate guidance to alleviate stress and improve quality of life. The operation must ensure consistent, high-quality support through trained specialists who are knowledgeable about paralysis-related conditions and available services nationwide. The initiative is administered by the Administration for Community Living under the Department of Health and Human Services and falls under NAICS code 561422, indicating it is an administrative and support service focused on call center operations. This is a subcontract opportunity with a response deadline of July 31, 2026, and it will be performed remotely without a specified physical location. The project aims to enhance accessibility and equity in support services for a vulnerable population, requiring the contractor to demonstrate capabilities in scalable call center management, data security, cultural competency, and 24/7 operational reliability to serve individuals across all time zones and diverse backgrounds.

Administration For Community Living

POSTED

5 days ago

DEADLINE

in 25 days

General Info

Agency

Small Business Administration → Ofc Of Disaster AssistanceView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers View NAICS

Place of Performance

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

1 update

PhaseAwarded

PostedSep 10

special-notice

Justification (J&A)Oct 7

Justification & Approval published

AwardedJul 5

Contract was awarded

Submission Closed

09/23/2021, 12:00:00 AM UTC

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Organization & Contact Information

AgencySmall Business Administration → Ofc Of Disaster Assistance

Contacts1 person available

OfficeWASHINGTON, DC, 20416, USA

Organization / Agency

Small Business Administration → Ofc Of Disaster Assistance

View Agency Profile

Office AddressWASHINGTON, DC, 20416, USA

Contacts

Roger Henriquez

contact@example.gov

Full Description

Call Center support on behalf of the Small Business Administration. See the attachment for additional information.

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