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This Government Contract opportunity from Small Business Administration was posted on October 7, 2021. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

73351020P0010 Call Center Support

Awarded
P0010Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
RFP-491-260000002254-2 | NEMT Broker for Medicaid FFS Beneficiaries
Solicitation # 260000002254
The State of Michigan Department of Health and Human Services is seeking a Non-Emergency Medical Transportation (NEMT) broker to manage and authorize transportation services for Medicaid Fee-for-Service beneficiaries. The selected contractor will be responsible for fielding beneficiary calls, verifying eligibility, and scheduling the most cost-effective transportation mode that meets the medical and functional needs of the members. The contract is divided into two geographic regions, with a requirement to be fully operational in Wayne, Oakland, and Macomb Counties by August 1, 2027, and statewide by October 1, 2027. The initial term runs from August 1, 2027, through July 31, 2030, with the possibility of five one-year renewals. The contractor must establish a robust provider network and adhere to strict performance standards, including a 90 percent on-time pick-up and appointment arrival rate and a 98 percent acceptance rate for encounter data loaded into CHAMPS. Compliance requirements are extensive, encompassing HIPAA privacy and security standards, ADA accessibility for all applications, and adherence to federal laws and Michigan Medicaid Policy. Bidders are evaluated on a 500-point scale, requiring a minimum of 400 technical points to be considered for award. Pricing is based on a monthly capitated Per-Member Per-Month (PMPM) rate. Mandatory submissions include a disaster recovery plan, a licensing agreement, and detailed disclosures regarding key personnel and subcontractors.
Lansing

POSTED

5 days ago

DEADLINE

in about 1 month
NAICS: 561422
New
International
Provision of 111-2 Service
Solicitation # CA18282
The Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider for the Provision of 111-2 Service under solicitation CA18282. This contract involves delivering an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2), providing 24/7 access for individuals in mental health crisis across both adult and children and young people pathways. The appointed provider will be solely responsible for the call handling elements, specifically access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The service must operate within a matrix management model and align with the NHS England Long Term Plan and the recovery plan for urgent and emergency care. The contract is estimated to run from April 1, 2027, to March 31, 2030, with potential extensions for two additional 12-month periods ending March 31, 2032. The estimated total value is 4,050,000 GBP excluding VAT, or 4,860,000 GBP including VAT. This opportunity is run under the Provider Selection Regime regulations using an open procedure and a light touch special regime, with a particular suitability for small and medium-sized enterprises. Interested parties must submit their proposals via the designated portal by November 2, 2026, at 12:00pm.
Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

5 days ago

DEADLINE

in 29 days

General Info

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

DC

Set-Aside

NONE

Documents

1

A18+JOFOC+Call+Center+Extension+Final+CA+signed.pdf

PDF

AI Contract Breakdown

Uniform Contract Format

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Timeline

1 update
PhaseAwarded
Posted

special-notice

Justification (J&A)

Justification & Approval published

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencySmall Business Administration → Ofc Of Disaster Assistance
Contacts1 person available
OfficeWASHINGTON, DC, 20416, USA
Office AddressWASHINGTON, DC, 20416, USA
Contacts
Roger Henriquez

Full Description

Show more
Call Center support on behalf of the Small Business Administration. See the attachment for additional information.

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