Advance Hardware Replacement & Field Support

The contract encompasses the replacement of failed Cisco networking hardware including routers, switches, and controllers with either new or Cisco-certified refurbished components, ensuring minimal downtime through guaranteed service level agreements of 2-hour onsite response, 4-hour response, or next business day delivery. Logistics, transportation, and installation coordination are fully managed under this agreement to streamline the repair process and maintain operational continuity. All replacements must meet Cisco’s quality and performance standards, and the provider is responsible for end-to-end execution from part identification through successful deployment. This subcontract is issued by the Department of Health and Human Services through the Omas Strategic Buying Center – Information Technology, with performance required in Sacramento, California, specifically at the 95814 zip code location. The solicitation was posted on July 10, 2026, with responses due by July 20, 2026, under NAICS code 811212 for computer and office machine repair. The agreement emphasizes rapid restoration of critical infrastructure, with no flexibility in response times, and places full accountability on the vendor for timely and compliant execution, including proper documentation and compliance with Cisco’s certification protocols for replacement parts.