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Apache ActiveMQ Escalation Support Services

Forecast

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Customs and Border Protection is seeking Apache ActiveMQ Escalation Support Services through a small business set-aside competitive solicitation on NASA SEWP V. The selected contractor must provide a dedicated Technical Account Manager, a toll-free contact number, and an electronic system for managing service requests. Support is required via an Enterprise Service Desk operating 24/7/365, with a mandate that CBP personnel receive priority over other Premier Support customers for requests of the same severity. The contract establishes strict response time requirements based on severity levels determined by CBP. Urgent mission critical Severity 1 issues require a response within 30 minutes, while non-mission critical Severity 1 issues must be addressed within 2 hours. High severity issues are allotted 4 hours, normal issues 8 hours, and low severity issues are handled by the next business day. These services will be provided by consulting experts to ensure the stability of critical systems.

General Info

CBP seeks small business Apache ActiveMQ escalation support with 24/7 priority response times.

Agency

Department of Homeland Security → Customs And Border Protection

NAICS

541519 - Other Computer Related Services

Place of Performance

Not specified

Set-Aside

SBA

Documents

No documents available

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Timeline

1 update

PhaseForecast

PostedAug 5

forecast

Notice updatedAug 14

The notice description changed.

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Organization & Contact Information

AgencyDepartment of Homeland Security → Customs And Border Protection

Contacts3 people available

OfficeN/A

Organization / AgencyDepartment of Homeland Security → Customs And Border Protection

Office AddressN/A

Contacts

Gregory Baker

Makayla Bailey

David HarrodSmall Business Specialist/APFS Coordinator

contact@example.gov

+1 (555) 000-0000

Full Description

The Contractor shall provide an assigned Technical Account Manager (TAM) and a dedicated toll-free number to address critical issues pertaining to Apache ActiveMQ. The Contractor shall provide an online electronic method of opening, viewing, updating and closing service requests. The Enterprise Service Desk shall be provided on a 24/7/365 basis. Service requests submitted by CBP personnel shall be prioritized above service requests of the same severity level submitted by Premier Support customers.
The Contractor shall provide consulting experts to be available as needed for Severity 1 urgent mission critical issues with a response time of no more than 30 minutes. Non mission critical Severity 1 urgent issues with a response time of no more than 2 hours. Severity 2 (high) issues will have a response of no more than 4 hours. Severity 3 (normal) issues will have a response time of no more than 8 hours. Severity 4 (low) issues will have a response time of next business day. CBP will determine the severity level of the service requests.
Acquisition Strategy: This acquisition will be competitively solicited as a small business set-aside on NASA SEWP V under Groups B, C, and D.