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This Government Contract opportunity from Department Of Defense was posted on September 28, 2020. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Appliance Repair Services for US Army Garrisons in Europe

Awarded
W564KV20R0014Federal

Contract Overview

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The United States Army Europe requires domestic appliance repair services and the management of repair and common standard item parts for Army Family Housing and Unaccompanied Personnel Housing across Germany, Italy, and Benelux. Under solicitation W564KV20R0014, the contractor is responsible for the planning, administration, and execution of on-call repairs for a vast inventory of approximately 121,982 appliances, including refrigerators, washers, dryers, ranges, and dishwashers. The contract is a firm fixed price agreement where the contractor must adhere to established commercial practices and performance standards, ensuring repairs are completed within specified timeframes. Contract compliance is managed through a Quality Assurance Surveillance Plan and a Performance Requirements Summary, which establish minimum acceptable service levels and remedies for non-compliance. Key operational requirements include the use of specific tools and test equipment in service vehicles, adherence to a detailed labor hour schedule, and a mandatory inspection process where a Domestic Appliances Inspector or Local COR must verify repairs. The contractor is also tasked with managing Government Furnished Property and adhering to strict guidelines regarding the cannibalization of parts. Performance is monitored via customer questionnaires and a rigorous deliverables schedule including quality control plans and work plans.

General Info

Contract Value

$2,503,852.57

NAICS

811412 - Appliance Repair and Maintenance

Place of Performance

AE, 67657, DEU

Set-Aside

NONE

Award Issued Date

Documents

43

Amendment 0001 to Solicitation W564KV20R0014

PDF, High priority: read this firstamendment
High

Amendment 2 to Solicitation W564KV/20R0014

PDF, High priority: read this firstamendment
High

Appliance Maintenance Additional Questions W564KV-20-R-0014

DOCX, High priority: read this firstq-and-a
High

Attachment 30 Labor Hour Schedule

XLS, High priority: read this firstlabor-hour-schedule
High

Attachment 31 Government Furnished Property List

XLSX, High priority: read this firstgovernment-furnished-property
High

Attachment 5 Tools and Test Equipment in Service Vehicles

DOCX, High priority: read this firstspecifications
High

Past Performance Questionnaire for RFP W564KV20R0014

PDF, High priority: read this firstpast-performance
High

QASP for Domestic Appliance Repair Services Contract # Dated 01 September 2019

DOCX, High priority: read this firstqasp
High

Solicitation W564KV20R0014 for Appliance Maintenance Services

PDF, High priority: read this firstrfp
High

Technical Exhibit A Performance Requirements Summary

DOCX, High priority: read this firstsow
High

Technical Exhibit B Deliverables Schedule

DOCX, High priority: read this firstsow
High

Attachment 01 Estimated Workload Data Updated 18 Jun 2020

PDF, Low priorityworkload-data
Low

Attachment 06 Customer Not at Home Rescheduling Request

DOCX, Low priorityother
Low

Attachment 07 Appropriation Classes Spreadsheet

XLSX, Low priorityother
Low

Attachment 08 Customer Questionnaires Card

XLSX, Low priorityother
Low

Attachment 10 MLFB FY20 ACTIVE - NSN and Part Number Listing

PDF, Low priorityother
Low

Attachment 11 Parts for Cannibalization

XLSX, Low priorityspecifications
Low

Attachment 13 Total Number of Appliances in Europe as of 2019-10-02

XLSX, Low priorityother
Low

Attachment 14 Emergency Phone Register

XLSX, Low priorityother
Low

Attachment 15 Installations in Europe and POCs

XLSX, Low priorityother
Low

Attachment 17 Total Population in Europe Data

XLSX, Low priorityother
Low

Attachment 18 Common Standard Item Parts List

XLSX, Low priorityspecifications
Low

Attachment 20 Listing of Service and Repair Codes

DOC, Low priorityother
Low

Attachment 22 Consumption of Repair Parts

XLSX, Low priorityother
Low

Attachment 23 NCR-COR Simple Form

PDF, Low priorityother
Low

Attachment 24 Age of Appliances Issued per Garrison

XLSX, Low priorityother
Low

Attachment 25 Overview Customer Not at Home No Action Performed

XLSX, Low priorityother
Low

Attachment 26 Overaged Appliances at the Garrisons

XLSX, Low priorityother
Low

Attachment 27 Customer Repairs On-Off Post per Garrison

XLSX, Low priorityother
Low

Attachment 28 Repairs at the FMO Summary

XLSX, Low priorityother
Low

Attachment 29 Repairs at the Contractor Shop Benelux

XLSX, Low priorityother
Low

Attachment 2 Historical Workload Data

DOCX, Low priorityhistorical-workload-data
Low

Attachment 32 Parts Ordered List

XLSX, Low priorityparts-list
Low

Attachment 33 Backlog of Work at FMO

PDF, Low priorityother
Low

Attachment 35 Usage of Common Standard Item Parts (Belgium) Repair Data

XLSX, Low priorityother
Low

Attachment 36 Usage of Common Standard Item Parts (Germany) Repair Data

XLSX, Low priorityother
Low

Attachment 37 Usage of Common Standard Item Parts (Italy)

XLSX, Low priorityother
Low

Completed Work Order 164349 - Washer US Repair

PDF, Low prioritywork-order
Low

Government Inspection of Appliances Memorandum

PDF, Low prioritymemorandum
Low

Master Parts List 17 JUN 20

PDF, Low priorityother
Low

Questions and Answers for Solicitation W564KV20R0014 as of August 12, 2020

PDF, Low priorityq-and-a
Low

Attachment+04+Mel+2020.pdf

PDF

Attachment+21+eMH+Barcode+Label+Sample.pdf

PDF

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Timeline

14 updates
PhaseAwarded
Posted

Presolicitation

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Notice details unchanged. Attachments may have changed.

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Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Deadline changed

Response deadline changed from Jun 17, 2020 to Aug 17, 2020.

Type Changed

Presolicitation → Solicitation

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → 0409 Aq Hq Contract
Contacts2 people available
OfficeAPO, AE, 09227, USA
Office AddressAPO, AE, 09227, USA
Contacts

Full Description

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The United States Army Europe has a requirement to provide Domestic Appliance Repair Services, and the Management of Repair parts and Common Standard Item Parts. The purpose of this acquisition is to provide Domestic Appliance Repair services for the Army in Europe Army Family Housing and Unaccompanied Personnel Housing (AFH/UPH). These services consist of on-call repairs and management of Repair Parts and Common Standard Item Parts used in the support thereof. This requirement is designed to ensure that the Domestic Appliances are repaired in accordance with established commercial practices, performance standards as specified herein and within established timeframes. The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS.

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