Articulate 360 E-Learning Services

The Health and Human Services Commission (HHSC) of Texas is soliciting competitive bids to establish a contract for 25 seats of Articulate 360, a cloud-based e-learning authoring platform used to develop interactive training materials and online courses. The solicitation, numbered HHS0017402, was posted on June 2, 2026, with responses due by June 22, 2026, and is issued under the authority of Texas Government Code 21570006 for the purchase of automated information systems. Bidders must meet strict technical compliance criteria and demonstrate satisfactory vendor performance through the CPA Vendor Performance Tracking System, with any bidder holding a performance rating below "C" or under active corrective action being automatically disqualified. Contracts are subject to state appropriations, funding availability, and may be terminated at any time. The initial contract term begins on June 26, 2026, for a duration of 12 months, with a potential one-year extension to ensure service continuity. All pricing must be submitted through Exhibit C using firm, fixed prices for the life of the contract, inclusive of all labor, equipment, materials, and expenses, and contractors are required to immediately implement any price reductions that become available during the term. Performance is expected in Texas during normal business hours Monday through Friday, 8 a.m. to 5 p.m. Central Time, with contractors required to respond to service requests within four hours. Contractors must maintain all required insurance coverage, including workers’ compensation with a waiver of subrogation in favor of HHSC, employer’s liability coverage of at least $1 million per category, and an umbrella liability policy of no less than $1 million. All key personnel must pass comprehensive Texas DPS criminal and sex offender background checks covering the past seven years, and individuals with convictions for sex offenses, child or adult abuse, or fraud are strictly prohibited from service. Misdemeanor convictions require prior agency approval. Contractors must provide substitutes for absent personnel and ensure the safety and health of their workforce. Payment is governed by the Texas Prompt Payment Act, requires a Texas Identification Number, and necessitates monthly invoicing with detailed descriptions aligned to the Scope of Work and Exhibit C; the state will not reimburse incidental expenses. Bidders must submit responses via email to pcsbids@hhs.texas.gov or through the HHS Online Bid Room, using Microsoft Office formats with signed documents in PDF, adhering to a 25