As-needed Locksmith and Security Door Installation Services - El Paso State Supported Living Center

The Texas Health and Human Services Commission is soliciting competitive bids under solicitation HHS0017500.v2 to establish as-needed locksmith and security door installation services for the El Paso State Supported Living Center. The scope of work includes general locksmith services such as gaining entry to locked offices, replacing failed locks, and copying keys, as well as the installation of institution-quality metal security doors, frames, and accessories. All security doors must feature fire-resistant glazing, and frames must include intumescent strips and cold smoke seals. The contract requires personnel to be available 24 hours a day, with strict response times: technicians must be dispatched within five hours for emergencies, on-site within one hour of emergency notification, and standard service calls must be addressed within four hours. Locksets, hinges, and door closers must be replaced within 48 hours of a request. Bidders must attend one of two mandatory on-site visits in August 2026 to avoid disqualification. The evaluation process is based on best value, considering compliance with requirements, performance capability, and pricing. A complete submission must include the pricing sheet, solicitation affirmations, bidder qualifications with at least three references, and a Texas Identification Number application. Awarded contractors must undergo statewide criminal and sex offender records checks for key personnel and comply with various state and federal regulations, including the E-Verify program and cybersecurity training. The anticipated contract start date is upon award, with responses due by September 8, 2026.