This Government Contract opportunity was posted on July 25, 2011. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Automated Password Reset Software - Blanket Purchase Agreement

Awarded

SAQMMA11Q0140Federal

Submission Closed07/13/2011, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 423430

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Qumulo Software Subscription and Mission Q Premium Services Renewal – 12 Months

Solicitation # TS-26-QQ-11

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Solicitation # 26-0137-7

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about 20 hours ago

DEADLINE

in 28 days

AI Contract Overview

The Department of State Bureau of Information Resource Management is establishing a Blanket Purchase Agreement for a commercial off-the-shelf software solution to enable automated password resets for its internal network. This initiative aims to empower users to securely manage their own account passwords and unlocks without manual assistance from the Information Technology Service Center. By implementing this self-service capability, the agency intends to significantly reduce the high volume of helpdesk tickets, which previously exceeded 10,000 requests over a six month period, thereby decreasing staff workload and minimizing user downtime. The required software must integrate with the existing network environment, where most systems utilize single sign-on functionality via Active Directory. The primary objective is to provide a secure, easily orderable tool that meets core functional requirements while maintaining security for the limited number of applications that still require separate credentials. This procurement is identified under solicitation number SAQMMA11Q0140 and falls under NAICS code 423430.

General Info

Agency

N/A

Contract Value

NAICS

423430 - Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

Place of Performance

USA

Set-Aside

NONE

Awardee

DLT SOLUTIONS, LLC

Award Issued Date

07/13/2011, 12:00:00 AM UTC

Documents

No documents available

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Timeline

PhaseAwarded

PostedJul 25

Award Notice

AwardedJul 13

Contract was awarded

Submission Closed

07/13/2011, 12:00:00 PM UTC

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Organization & Contact Information

AgencyN/A

Contacts1 person available

OfficeN/A

Organization / Agency

N/A

Office AddressN/A

Contacts

Steven G. HainesContract Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

The Department of State (DoS), Bureau of Information Resource Management (IRM), Information Technology Service Center (ITSC) needs a method of empowering users to reset their password to the DoS internal network without the assistance of a manual helpdesk service. The Government requires a commercial off-the-shelf (COTS) software product that allows users to securely reset their own passwords and create a new password on their own. Allowing the users to manage their own account passwords should reduce the number of tickets to the ITSC and reduce downtime experienced by the DoS user community. The ITSC manages hundreds of network password reset tickets each month through a help ticket system based on BMC Remedy software. Over a six month period between October of 2009 and March of 2010 the ITSC received over 10,000 account and password reset tickets. The task of resetting a password or unlocking an account is technically trivial. However, the volume of tickets translates into a tremendous amount of time needed for ITSC staff to manage user accounts and close out the tickets. Most of the DoS application systems have implemented single sign-on functionality in order to streamline access to application systems. When a user logs into the network through Active Directory (AD), he/she will be automatically logged into single sign-on application systems. However, there are a limited number of application systems that require authorized users to enter separate credentials for security reasons. The objective of this Blanket Purchase Agreement (BPA) is to provide to the DoS an easily orderable COTS software solution meeting core system and functional requirements that allows DoS network users to securely reset their own passwords and creating a new password on their own.