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Call Center Software and Telephony Systems

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Call Center Software and Telephony Systems supports prime contractors on Illinois Department of Human Rights projects in Chicago. The scope of work involves providing and maintaining technical infrastructure through cloud-based or on-premise telephony systems, utilizing VoIP technology, CRM software, and call recording hardware. Key responsibilities include configuring call routing and queue management while implementing strict data security and privacy measures to protect sensitive caller information. The objective of the agreement is the delivery of a fully functional telecommunications system and software suite. Classified under NAICS code 518210, the contract ensures the necessary technical capabilities are in place to manage high-volume communications for the agency.

General Info

Subcontract for Call Center Software and Telephony Systems supporting Illinois Department of Human Rights.

Agency

Illinois → Chicago

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Chicago, IL, 60661, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-442DHR-MGMTO-B-51306.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-442DHR-MGMTO-B-51306 | State Use DHR-CDHC-HelpStopHate Chicago Lighthouse

AI Contract Breakdown

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Timeline

PostedMar 2

subcontract

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Organization & Contact Information

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AgencyIllinois → Chicago

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Chicago

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and maintains technical infrastructure for prime contractors on Illinois Department of Human Rights projects. Provisions cloud-based or on-premise telephony systems, configures call routing and queue management, and implements data security and privacy measures for sensitive caller information. Utilizes VoIP systems, CRM software, and call recording hardware. Delivers a fully functional telecommunications system and software suite.

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