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Contact Center Software/Infrastructure Supply

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Contact Center Software/Infrastructure Supply provides essential cloud infrastructure and telephony tools to prime contractors supporting the Illinois Department of Human Rights. The scope of work includes the delivery of SaaS platforms, VoIP systems, CRM integration, and automatic call distribution software, ensuring that all hosted environments and software licenses meet strict Illinois state data security and privacy standards for sensitive helpline information. The project is based in Chicago, Illinois, and falls under NAICS code 518210. It focuses on providing the necessary technical framework to maintain secure and efficient communication systems for state-level human rights projects.

General Info

Subcontract for secure cloud infrastructure and telephony tools supporting Illinois Department of Human Rights.

Agency

Illinois → Chicago

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Chicago, IL, 60661, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-442DHR-MGMTO-B-51023.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-442DHR-MGMTO-B-51023 | Renewal Notice: State Use Program, SHDH statute, Chicago Lighthouse - Y3, Renewal2

AI Contract Breakdown

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Timeline

PostedFeb 11

subcontract

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Organization & Contact Information

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AgencyIllinois → Chicago

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Chicago

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies cloud infrastructure and telephony tools for prime contractors on Illinois Department of Human Rights (IDHR) projects. Provides SaaS platforms, VoIP systems, CRM integration, and automatic call distribution (ACD) software. Ensures compliance with Illinois state data security and privacy standards for sensitive helpline data. Delivers functional software licenses or hosted telephony environments.

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