This Sources Sought opportunity from Department Of Defense was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Call for Solutions - Horizon - Customer Engagement and Digital Services Oversight
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The Army Contracting Command – Rock Island, representing the Enterprise Cloud Management Agency (ECMA), is seeking commercially mature and innovative solutions for the Horizon program focused on customer engagement and digital services oversight. The objective is to implement a highly functional, standards-based system capable of managing a rapidly growing customer base, currently nearly 200 clients and expected to double within three to five years. The desired solution must handle a substantial volume of service requests, approximately 100 to 200 per week, with an emphasis on enhancing the customer experience through automation and streamlined self-service processes, while also supporting strategy, governance, and business and financial operations. Respondents are invited to submit responses by May 22, 2026, with questions for the initial phase due by May 18, 2026. The solicitation, identified as ECMA_26-01, is a sources-sought type and can be reviewed through the Army Open Solicitation portal. Interested parties should carefully review the full Call for Solutions document, which details the problem statement, solution requirements, submission instructions, and evaluation criteria. The primary contact points for inquiries are Roxanne Schlue and Timothy Volkert at the Army Contracting Command in Rock Island, Illinois. The effort underscores a critical need to improve scalability, customer governance, and operational efficiency for the ECMA’s digital service offerings.
General Info
Agency
NAICS
Place of Performance
Rock Island, IL, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
The Army Contracting Command – Rock Island, on behalf of the office of the Enterprise Cloud Management Agency (ECMA), is seeking innovative solutions for Horizon - Customer Engagement and Digital Services Oversight.
There is a critical need for a mature, commercially available solution to provide a highly functional, standards-based approach to customer engagement, strategy and governance, and business and financial operations. This solution is required to manage a rapidly expanding customer base—currently supporting nearly 200 customers and expected to double in 3-5 years—and a high volume of service requests (100-200 per week). The goal is to enhance the overall customer experience through significant automation and streamlined, self-service processes.
The Call for Solutions document, outlining the full problem statement, required solution attributes, submission requirements, and evaluation phases can be found in the "Attachments" section below.
The deadline to submit questions for Phase 1 is May 18, 2026 at 11:00 AM CDT.
The following shall be utilized in the email subject line: "Call for Solution - ECMA_26-01"
The Army Open Solicitation (AOS) that this Call for Solution is associated with can be found at: https://sam.gov/workspace/contract/opp/e11610d69924435c8f893b4b8f81cc1f/view
Please review the AOS posting and associated attachments, in addition to the attachment to this call, for further information on how the AOS is structured.
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Revised 5/14/2026 to correct typo on Solution Briefs page count and decrease font size from 14-point Times New Roman font to 12-point Times New Roman font
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Revised 5/20/2026 to include attachment: Horizon Customer Engagement and Digital Services Oversight - Question & Answers.pdf.