Campus Wide Laundry & Linen Services

The University of Texas Health Science Center at San Antonio is seeking comprehensive commercial laundry, linen, and lab coat cleaning services across its multiple campus locations and Hill Country regions, serving its Multispecialty and Research Hospital, Dental, and Clinical Operations. The scope includes processing UTHSA-owned lab coats, providing rental and owned healthcare linen, and offering optional scrub laundering programs for both UTHSA-owned and employee-owned garments. Services must encompass full logistics including pickup, delivery, tracking, repair, replacement, reporting, disposal, and PAR level inventory management, with strict requirements for segregation of clean and soiled items to prevent cross-contamination. All items must meet healthcare-grade disinfection standards, be odor-free, professionally finished, and delivered according to industry norms. Proposals may be submitted for all services or individual categories and locations, with each department issuing its own purchase order and paying independently. Volumes are unpredictable due to fluctuating patient census, seasonal demands, and operational growth, requiring vendors to maintain flexible, robust logistics capable of serving locations without centralized staging areas. The contract will be awarded on a multi-award basis with no guaranteed minimum or maximum volume. The contract has an initial three-year term with an option for two additional one-year renewals, and requires full compliance with Texas state regulations, including adherence to non-discrimination statutes under 41 CFR §§60-1.4(a), 60-300.5(a), and 60-741.5(a), as well as state debt set-off provisions permitting offset of payments against delinquent debts owed to the state. Contractors must maintain insurance with A.M. Best A-VIII or better ratings, including workers’ compensation and $1 million employer’s liability coverage, and name UTHSA, The University of Texas System, and its Board of Regents as additional insureds. Subcontracting is restricted unless explicitly permitted, and a VetHUB subcontracting plan is mandatory. Proposers must complete a PDAA accessibility self-assessment, certify compliance with child support and tax obligations, and affirm they are not debarred. Services must be delivered during business hours Monday through Friday, with a standard turnaround window of 24 to 48 hours, and performance metrics require at least 98% on-time delivery and a shrinkage rate under 3%. Invoicing must reference valid purchase orders, include detailed labor breakdowns, and be accompanied by a HUB subcontracting progress report, with payment processed net 30 days via A