Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, September 16 at 2:00 PM EDT

Register Free →
logo
Get CLEATUS

CFSA - FY27 - DialPad Voice Application Services - DCSS Vendors Only

Active
Doc845366State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The Child and Family Services Agency of the District of Columbia is seeking a firm-fixed price contract for DialPad Voice Application Services. This solicitation, identified as Doc845366, is restricted to DCSS vendors. Interested parties must submit their signed contracts by the response deadline of September 10, 2026. The procurement process is managed by the District of Columbia local government, with Vasantha Samala serving as the Contract Specialist and Trykesha Franklin acting as the Contracting Officer. All submissions and inquiries should be directed to these officials according to the guidelines provided in the solicitation.

General Info

DCSS seeks firm-fixed price DialPad Voice Application Services by September 10, 2026.

Agency

District of Columbia → Child and Family Services Agency (CFSA)View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

(5)

Contractor Self-Certification - Campaign Finance Law

PDF•2 pages•certification

DCRL2027 C0002 DialPad Voice Application Services Contract

PDF•12 pages•contract-document

Form W-9 Request for Taxpayer Identification

PDF•4 pages•other

PASS Master Supplier Form

DOC•2 pages•other

Standard Contract Provisions for DC Government Supplies and Services July 2010

PDF•standard-contract-provisions

AI Contract Breakdown

Uniform Contract Format

Sign up to view the full breakdown with detailed analysis of each section.

Timeline

PhaseSolicitation
Posted

Solicitation

Response Deadline

Submission deadline

Response Deadline

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyDistrict of Columbia → Child and Family Services Agency (CFSA)
Contacts2 people available
OfficeN/A
Organization / Agency
District of Columbia → Child and Family Services Agency (CFSA)
View Agency Profile
Office AddressN/A
Contacts
Vasantha SamalaContract Specialist
contact@example.gov
Trykesha FranklinContracting Officer
contact@example.gov

Full Description

Show more
1.1 Please see the attached Firm-Fixed Contract and upload the signed contract References

Similar Contracts

Same NAICS industry code

NAICS: 561421
New
SLED
FIRE AND EMERGENCY MEDICAL DISPATCH SERVICES
Solicitation # RFP-2026-0003
The City of Barstow is seeking proposals for Fire and Emergency Medical Dispatch Services under solicitation number RFP-2026-0003. This local government opportunity is focused on securing professional dispatch services to be performed within Barstow, California. Interested parties must submit their responses by the deadline of September 14, 2026, at 4:00 PM PT. Detailed bid documents and addenda are available through the official City of Barstow business opportunities portal or the Biddingo platform.
City of Barstow

POSTED

7 days ago

DEADLINE

in 8 days
View Details
NAICS: 561421
SLED
After-Hours Utilities Dispatching Services-City of Gallup
Solicitation # ITB-2702
The City of Gallup Utilities is seeking a contractor to provide after-hours communication and dispatching services for its Electric Department in New Mexico. The primary objective of this contract is to ensure that utility service interruptions, public safety concerns, and emergency situations are handled promptly through a dependable system that documents customer calls and routes them to the appropriate on-call personnel. This service is essential for maintaining timely customer support and effective emergency response for critical utility operations. This solicitation, identified as ITB-2702, was posted on August 25, 2026, with a response deadline of September 8, 2026. Interested parties should coordinate with the Electric Deputy Director, Jose Romero, or the Purchasing Director, Frances Rodriguez. The contract is categorized as a SLED solicitation and will be performed within the state of New Mexico.
Electric Department

POSTED

12 days ago

DEADLINE

in 2 days
View Details
NAICS: 561421
SLED
New Mexico Crisis and Access Line Services
Solicitation # 27-630-7901-0007
The New Mexico Health Care Authority is seeking a qualified organization to operate the statewide behavioral health crisis contact center under solicitation RFP 27-630-7901-0007. The selected contractor will provide 24/7/365 telephonic crisis response via phone, chat, and text to support individuals experiencing mental health, substance use, or emotional distress. Services must be delivered by licensed behavioral health professionals and remain fully aligned with National 988 Suicide & Crisis Lifeline standards to ensure a coordinated response across the state. This solicitation was posted on August 17, 2026, with a response deadline of September 30, 2026. Managed by the New Mexico Human Services Department, the contract focuses on establishing a clinically sound and accessible system integrated with New Mexico's broader crisis continuum. Interested parties may contact Tami Spellbring for further information regarding this procurement opportunity.
New Mexico Human Services Department

POSTED

21 days ago

DEADLINE

in 24 days
View Details
NAICS: 561421
SLED
24-Hour Answering Service
Solicitation # PKS-RFP-27-0440
The City of Phoenix Parks and Recreation Department is soliciting proposals under solicitation PKS-RFP-27-0440 for a 24-hour, bilingual English and Spanish inbound call answering service. The selected vendor will operate a professional call center to capture reports on public safety, observations, and general concerns within City parks, utilizing a structured ticketing system to replace manual logging. Key deliverables include the ability for City staff to manage and close tickets and the provision of quarterly and annual summary reports analyzing call trends. The contract is intended to commence on or about January 1, 2027, for a five-year term, with records retention required for 24 months. Award decisions will be based on the best value, evaluating technical capability, resource availability, safety records, and price. Compliance requirements are extensive, including adherence to Federal Transit Administration certifications, the submission of a Small Business Participation Plan for Disadvantaged Business Enterprises, and compliance with non-discrimination laws and the Phoenix City Code. Payment terms default to net 45 days, and the City maintains audit rights for five years following contract completion. All offers must be submitted electronically via the City's Procurement Portal, and the contract is subject to annual budget approval following the June 30th fiscal year end.
Parks and Recreation

POSTED

24 days ago

DEADLINE

in 4 days
View Details
NAICS: 561421
SLED
Answering Services
Solicitation # 2026-100-006
The Housing Authority of Cook County (HACC) is soliciting proposals under solicitation number 2026-100-006 for comprehensive answering services for its owned and managed properties in Chicago, Illinois. The contract consists of an initial 24-month term with three optional one-year extensions. The selected provider must deliver uninterrupted 24/7/365 live-agent telephone answering services, strictly prohibiting the use of automated attendants, voicemail-only services, or phone trees. Key performance requirements include ensuring callers are not placed on hold for more than three minutes, documenting detailed caller information, providing regular reporting, and maintaining all call records for at least two years. The contractor must also provide language assistance and interpreter services upon request. Proposals must be submitted electronically via the HACC Marketplace portal by September 9, 2026. Evaluation is based on a 100-point scale, focusing on organizational experience and qualifications (30 points) and the cost proposal and fee structure (15 points), with pass/fail criteria for financial stability and M/WBE participation. Applicants must have at least three years of experience in call center or emergency dispatch services and must comply with HUD regulations, the ADA, Section 504, and local prevailing wage determinations. The award will be granted to the respondent providing the best value based on a combined score of technical factors, price, compliance, and potential oral presentations.
Housing Authority of Cook County

POSTED

26 days ago

DEADLINE

in 3 days
View Details
NAICS: 561421
Federal
Help Desk and User Support Services
Ofc Of Acquisition And Grants Management

POSTED

about 1 month ago

DEADLINE

N/A
View Details
NAICS: 561421
Federal
FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.
Federal Acquisition Service

POSTED

about 1 month ago

DEADLINE

N/A
View Details
NAICS: 561421
Grant
Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.
Health Resources And Services Administration

POSTED

about 1 month ago

DEADLINE

N/A
View Details
NAICS: 561421
Federal
24/7 After-Hours Call Center Support ServicesThe contract provides for 24/7 after-hours telephone support services to the Richard L. Roudebush VA Medical Center, ensuring continuous assistance outside standard business hours. The vendor will be responsible for answering incoming calls, triaging both medical and administrative inquiries, escalating urgent matters to appropriate personnel, and maintaining accurate, up-to-date call logs to ensure accountability and continuity of care. This service is critical to maintaining patient access and operational readiness during non-business hours. The contract is classified as a subcontract under NAICS code 561421, which pertains to telephone call centers, and is managed by the Department of Veterans Affairs through the 250-NETWORK Contract Office 10 (36C250). It was posted on July 7, 2026, and the place of performance is not explicitly specified, implying services may be delivered remotely or from a centralized call center capable of serving the medical center’s needs around the clock. No set-aside type or specific point of contact is noted, but the requirement emphasizes reliable, round-the-clock support without interruption to meet the unique needs of a federal healthcare facility.
250-NETWORK Contract Office 10 (36C250)

POSTED

2 months ago

DEADLINE

N/A
View Details
NAICS: 561421
Grant
Technical Assistance Response System (TARS) SupportThe contract is for the Technical Assistance Response System Support, aimed at providing timely and comprehensive helpdesk services to Rural Health Clinics addressing policy, billing, and clinical inquiries. The vendor is expected to deliver multilingual support to accommodate diverse patient populations and ensure accessibility across language barriers, while maintaining strict service level agreement tracking to guarantee prompt and reliable responses. The system must be designed for efficiency and scalability to meet the ongoing needs of clinics operating in underserved areas. This subcontract falls under NAICS code 561421 and is managed by the Health Resources and Services Administration under the Department of Health and Human Services. The work is intended to support federal health infrastructure by improving access to critical technical guidance for rural providers, though specific geographic performance locations and point of contact details are not provided. The solicitation was posted in May 2026, indicating a forward-looking procurement focused on strengthening operational capacity within the rural healthcare ecosystem.
Health Resources And Services Administration

POSTED

4 months ago

DEADLINE

N/A
View Details
NAICS: 561421
Grant
Listserv & Email Communication ManagementThe contract pertains to the management and moderation of a national listserv dedicated to Rural Health Clinics, with the primary goal of fostering peer-to-peer communication, disseminating timely updates, and distributing technical assistance resources through targeted email campaigns. The contractor will be responsible for overseeing daily operations of the listserv, ensuring content relevance and appropriateness, facilitating constructive dialogue among participants, and executing strategic email communications to support the needs of rural healthcare providers across the country. This role requires a deep understanding of rural health challenges, strong communication skills, and experience in managing digital platforms for professional networks. The effort is subcontracted under the Health Resources and Services Administration, part of the Department of Health and Human Services, and is categorized under NAICS code 561421, which corresponds to office administrative services. The solicitation was posted on May 6, 2026, though no specific solicitation number or set-aside details are provided. Performance location and point of contact information are not specified, indicating the work may be performed remotely or nationwide. The contract underscores an ongoing commitment to strengthening rural healthcare infrastructure through improved information sharing and operational support.
Health Resources And Services Administration

POSTED

4 months ago

DEADLINE

N/A
View Details
NAICS: 561421
Federal
Mental Health Public Inquiry Call Center Operations
National Institutes Of Health Nida

POSTED

5 months ago

DEADLINE

N/A
View Details

More opportunities from District of Columbia → Child and Family Services Agency (CFSA)

Same awarding agency

NAICS: 541611
New
SLED
Human Services Program ManagementThis subcontract for Human Services Program Management supports the District of Columbia Child and Family Services Agency by providing clinical supervision and oversight for prime contractors. The scope of work includes managing youth referrals, conducting weekly individual and group supervision for coaches, and performing quarterly performance assessments. Additionally, the role involves coordinating with CFSA social workers and managing essential training certifications to ensure high standards of care. Qualified candidates must possess three to five years of supervisory experience specifically within child welfare and trauma-informed care. Key deliverables for the contract include detailed supervision logs and formal performance assessments. Interested parties should note the response deadline of September 24, 2026, for this opportunity categorized under NAICS code 541611.
Administrative Management and General Management Consulting Services

POSTED

4 days ago

DEADLINE

in 18 days
View Details
NAICS: 624190
New
SLED
Youth Coaching and Mentorship ServicesThe Youth Coaching and Mentorship Services subcontract supports the District of Columbia Child and Family Services Agency by providing direct coaching and support to youth in foster care. The role focuses on enhancing social-emotional development, communication, budgeting, and time management skills to help youth identify permanency families. Key responsibilities include mediating conflicts and maintaining detailed contact logs and progress reports using Excel and Word. Qualified candidates must possess a high school diploma and have lived experience in foster care. The contract requires the delivery of monthly coach logs and permanency progress reports to ensure consistent tracking of youth development. This opportunity is categorized under NAICS code 624190 and is open for responses until September 24, 2026.
Other Individual and Family Services

POSTED

4 days ago

DEADLINE

in 18 days
View Details
NAICS: 624110
New
SLED
FY27 - RL0 - SOUL Coaching and Support Services
Solicitation # Doc844961
The Government of the District of Columbia, through the Child and Family Services Agency (CFSA), is soliciting proposals under solicitation number Doc844961 (DCRL-2026-R-0030) for SOUL Coaching and Support Services. This IDIQ contract seeks a qualified contractor to provide coaching and relational support to youth ages 16 to 21 who are pursuing the Support, Opportunity, Unity and Legal (SOUL) permanency goal. The services are designed to provide consistent guidance and skill development to help foster youth build permanent SOUL families, with the contract structure consisting of a base year and four option years. To be eligible, contractors must meet extensive compliance and regulatory requirements. These include submitting a First Source Employment Plan for contracts between 300,000 and 5 million dollars, adhering to Equal Employment Opportunity (EEO) policy commitments, and providing a Certificate of Clean Hands and tax certification affidavits. Additionally, bidders must provide audited financials or bank statements, a valid business license, and a completed W-9 form. The procurement process emphasizes the hiring of District residents and requires adherence to SBE subcontracting plans for contracts exceeding 250,000 dollars. Proposals are due by September 24, 2026.
Child and Youth Services

POSTED

4 days ago

DEADLINE

in 18 days
View Details