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After-Hours Utilities Dispatching Services-City of Gallup

Active
ITB-2702State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The City of Gallup Utilities is seeking a contractor to provide after-hours communication and dispatching services for its Electric Department in New Mexico. The primary objective of this contract is to ensure that utility service interruptions, public safety concerns, and emergency situations are handled promptly through a dependable system that documents customer calls and routes them to the appropriate on-call personnel. This service is essential for maintaining timely customer support and effective emergency response for critical utility operations. This solicitation, identified as ITB-2702, was posted on August 25, 2026, with a response deadline of September 8, 2026. Interested parties should coordinate with the Electric Deputy Director, Jose Romero, or the Purchasing Director, Frances Rodriguez. The contract is categorized as a SLED solicitation and will be performed within the state of New Mexico.

General Info

City of Gallup seeks after-hours communication and dispatch services for its Electric Department.

Agency

New Mexico → Electric DepartmentView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

NM, USA

Set-Aside

NONE

Documents

(2)

ITB-2702 After-Hours Utilities Dispatching Services

PDF•itb

Gallup_Sample_ITB_Contract_2026.doc

DOC

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Timeline

PhaseSolicitation
Posted

Solicitation

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyNew Mexico → Electric Department
Contacts2 people available
OfficeGallup, NM, 87305, USA
Organization / Agency
New Mexico → Electric Department
View Agency Profile
Office AddressGallup, NM, 87305, USA
Contacts
Jose RomeroElectric Deputy Director
contact@example.gov
+1 (555) 000-0000
Frances RodriguezPurchasing Director
contact@example.gov
+1 (555) 000-0000

Interested Companies (16)

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Net Gain Marketing
Collingswood, NJ
Turritopsis Consulting
Riverview, FL
McGhee and Associates
Las Vegas, NV

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Full Description

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The City of Gallup Utilities is committed to providing safe, reliable, and responsive utility services to its customers. Because utility service interruptions, public safety concerns, and emergency situations can occur at any time, the City requires a dependable after-hours communication and dispatch system to ensure customer calls are promptly answered, accurately documented, and efficiently routed to the appropriate on-call personnel. The selected Contractor will play a critical role in supporting the City's commitment to timely customer service, effective emergency response, and the continued operation of essential utility services.

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