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After-Hours Utility Dispatch & Call Center Services

Active

State & Local

Response Deadline09/08/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the New Mexico Electric Department involves providing 24/7 professional after-hours live call answering, incident intake, and dispatch notification services for utility projects in the City of Gallup. The service provider is responsible for managing calls related to power outages, downed lines, and street light malfunctions while adhering to City-approved dispatch protocols. To ensure operational efficiency and strict response timeframes, the contractor must maintain all necessary call center software and telephony infrastructure. The scope of work requires the delivery of detailed call logs and incident reports to maintain comprehensive records of all utility emergencies. This opportunity falls under NAICS code 561422 and was posted on August 25, 2026, with a response deadline of September 8, 2026.

General Info

24/7 call answering and dispatch services for New Mexico Electric Department in Gallup.

Agency

New Mexico → Electric DepartmentView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

NM, USA

Set-Aside

NONE

Documents

This scope was carved out of ITB-2702.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

After-Hours Utilities Dispatching Services-City of Gallup

AI Contract Breakdown

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Timeline

PostedAug 25

subcontract

Response DeadlineSep 8

Submission deadline

Response Deadline

09/08/2026, 08:00:00 PM UTCin 2 days

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Organization & Contact Information

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AgencyNew Mexico → Electric Department

ContactsNo contacts available

OfficeN/A

Organization / Agency

New Mexico → Electric Department

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs professional after-hours live call answering, incident intake, and dispatch notification services for prime contractors on City of Gallup utility projects. Handles calls for power outages, downed lines, and street light malfunctions using City-approved dispatch protocols. Maintains call center software and telephony infrastructure to ensure response timeframes. Delivers a 24/7 operational dispatch service with detailed call logs and incident reports.

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