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Customer Service Call Center Operations

Active

State & Local

Response Deadline09/29/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Maryland → Utility Services DepartmentView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of 116584.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Locating and Marking Underground Facilities Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 31

subcontract

Response DeadlineSep 29

Submission deadline

Response Deadline

09/29/2026, 06:00:00 PM UTCin 23 days

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Organization & Contact Information

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AgencyMaryland → Utility Services Department

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland → Utility Services Department

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Manages administrative intake and processing of utility location requests for prime contractors on WSSC Water projects. Receives, processes, and assigns Miss Utility tickets using call center software and ticket management systems. Monitors ticket status for response time compliance and handles customer inquiries, discrepancy notices, and damage reports. Delivers processed tickets, inquiry logs, and compliance reports.

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