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Customer Support and User Services

Active

State & Local

Response Deadline10/02/2026, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The University of Texas at San Antonio is seeking a subcontractor for Customer Support and User Services to provide comprehensive 24/7 assistance to riders. The selected provider will manage a multi-channel support system encompassing phone, email, and chat to address critical user needs, including billing inquiries, lost item recovery, safety concerns, and accessibility requirements. This opportunity is categorized under NAICS code 561421 and was posted on August 28, 2026. Interested parties must submit their responses by the deadline of October 2, 2026, at 8:30 PM. Further details and application processes are available through the Texas SmartBuy portal.

General Info

UTSA seeks a 24/7 customer support subcontractor; responses due by October 2, 2026.

Agency

University of Texas at San Antonio

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 743-2026-RFP-1510.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Electric Micromobility Services

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Timeline

PostedAug 28

subcontract

Response DeadlineOct 2

Submission deadline

Response Deadline

10/02/2026, 08:30:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyUniversity of Texas at San Antonio

ContactsNo contacts available

OfficeN/A

Organization / Agency

University of Texas at San Antonio

Office AddressN/A

ContactsNo contact information available

Full Description

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24/7 customer support for riders via phone, email, and chat, handling billing, lost items, safety concerns, and accessibility needs.

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