Cisco SmartNet maintenance and support

The Alcohol and Tobacco Tax and Trade Bureau is forecasting a future procurement for Cisco SmartNet maintenance and support services under NAICS code 541519, which covers other computer-related services. The contract is intended to provide ongoing technical support, hardware repair, software updates, and proactive monitoring for Cisco network infrastructure, ensuring operational continuity and system reliability across the agency’s IT environment. Although no solicitation number has been assigned yet, the forecasted posting date is May 25, 2026, indicating this is a planned acquisition rather than an active opportunity. Point of contact for this initiative includes Jess M. Greenup as the Bureau Point of Contact and Michael Miller as the Program Office Point of Contact, responsible for guiding the procurement process and coordinating requirements. The place of performance and organizational details are not specified, but the services are expected to support the Office of the Assistant Administrator for Information Resources and CIO. This forecast signals the bureau’s intent to maintain or expand its Cisco network ecosystem with dedicated vendor support, emphasizing security, uptime, and compliance with federal IT standards.