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City of Calgary - Request for Proposal - RFP 25-1667 - Corporate Security Incident Management System

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AB-2026-05608International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The City of Calgary is soliciting proposals for a Corporate Security Incident Management System designed to strengthen the oversight, response, and protection of sensitive data across its hybrid IT environment, encompassing both cloud and on-premises systems. The selected vendor must deliver a robust, scalable platform capable of automating end-to-end incident and case management—from intake and triage through investigation, resolution, and closure—with minimal manual intervention. The solution must integrate natively with key enterprise systems including Microsoft Azure, OneDrive, Exchange Online and On-Prem, and NetApp MetroCluster, while providing configurable workflows, mobile access, real-time reporting, analytics, and intelligence tools to support operational decision-making and field operations. The system must adhere to strict security and governance standards, incorporating role-based access controls, comprehensive audit logging, data retention policies, and secure-by-design principles to ensure compliance and traceability throughout the data lifecycle. In addition to technical capabilities, the vendor is expected to provide full implementation services, extensive user training, ongoing technical support, and a clear product roadmap that includes future-ready AI-enabled functionalities. The solution must be sustainable, maintainable, and aligned with the City’s long-term digital strategy. Proposals are due by September 3, 2026, and inquiries should be directed to Ha Nguyen at the City of Calgary’s procurement office.

General Info

City of Calgary seeks secure, AI-ready incident management system integrating Azure, Exchange, NetApp with automation and compliance.

Agency

City of CalgaryView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Calgary, AB, CAN

Set-Aside

NONE

Documents

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No documents available

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Timeline

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Organization & Contact Information

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AgencyCity of Calgary
Contacts1 person available
OfficeN/A
Organization / Agency
City of Calgary
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Office AddressN/A

Full Description

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The City of Calgary is seeking proposals from qualified vendors to provide a comprehensive Corporate Security Incident Management System to enhance visibility, governance, and protection of sensitive data across our hybrid infrastructure, which includes cloud and on-premises environments. The solution must support seamless integration with key technologies such as Microsoft Azure, OneDrive, Exchange (Online and On-Prem), and NetApp MetroCluster. The purpose of this project is to implement a solution to: • Deliver a secure, scalable incident and case management platform supporting dispatch, investigations, risk management, field operations, and advisory services. • Enable automated, end-to-end incident and case handling from intake and triage through investigation, resolution, and closure while improving efficiency and reducing manual effort. • Provide an intuitive user experience, mobile access, configurable workflows, scheduling, task management, reporting, analytics, and intelligence capabilities to support operational and investigative decision-making. • Ensure strong security, governance, auditability, and data lifecycle management through role-based access controls, audit logging, retention policies, and secure-by-design practices. • Integrate seamlessly with The City’s existing systems and deliver a mature, sustainable solution supported by training, implementation services, ongoing vendor support, and a future-focused product roadmap, including AI-enabled capabilities. Details of RFP can be found at the link below: https://portal.us.bn.cloud.ariba.com/dashboard/public/appext/comsapsbncdiscoveryui#/RfxEvent/preview/1110020991?anId=ANONYMOUS

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