This Government Contract opportunity from California was posted on April 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Cloud-Based Remote IT Support Software Licensing

Closed

State & Local

Submission Closed05/07/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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CCaaS Technology ProviderThis subcontract opportunity with the Oklahoma Insurance Department seeks a CCaaS Technology Provider to supply and maintain a cloud-based contact center platform for State-Based Exchange projects. The selected provider will deliver a scalable environment featuring Automatic Call Distribution, Interactive Voice Response, telephony services, queue management, callbacks, and various digital channels to support prime contractors. To ensure security and regulatory adherence, the provider must maintain HIPAA compliance and hold either FedRAMP or StateRAMP certifications. Interested parties should note that the response deadline is November 19, 2026, and the project falls under NAICS code 518210.

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Solicitation # 2026-041

The New Hampshire Department of Transportation Bureau of Turnpikes is soliciting proposals under solicitation DoIT 2026-041 for a new E-ZPass Back Office System (BOS). This firm-fixed-price contract seeks a vendor to design, implement, transition, and operate a modern BOS, Call Center, and Walk-In-Centers using a Software as a Service (SaaS) and Infrastructure as a Service (IaaS) model. The scope includes managing electronic tolling revenue collection, invoice and violation processing, and the integration of AI and a redesigned website. The project timeline mandates that design, development, and implementation be completed by June 30, 2030, with a Go-Live date of July 1, 2030. The initial operation and maintenance period runs through June 30, 2035, with the state holding an option for three additional three-year extensions. The selected vendor must adhere to rigorous technical and security standards, including multiple NIST frameworks for cybersecurity, Zero Trust Architecture, and PII privacy protection. System acceptance is phased, requiring successful completion of User Acceptance Testing (UAT) and Operational Acceptance Testing (OAT), with all high-severity issues resolved prior to final acceptance. Proposals are due by January 15, 2027, and will be evaluated on a 200-point scale, with significant weight placed on product demonstrations. The contract is governed by the P-37 State of New Hampshire General Provisions and is subject to the exclusive jurisdiction of the Merrimack County Superior Court.

Department Of Transportation

POSTED

1 day ago

DEADLINE

in 3 months

AI Contract Overview

The contract entails the provision of licensed cloud-based remote support software designed to facilitate real-time troubleshooting and system maintenance for IT teams serving multiple county departments. The software enables secure, efficient, and immediate access to remote systems, allowing technical staff to diagnose and resolve issues without requiring physical presence, thereby enhancing operational continuity and reducing downtime across government IT infrastructure. The solution must support scalable deployment across diverse departmental environments while maintaining compliance with security and data integrity standards expected in public sector operations. The solicitation is classified as a subcontract under NAICS code 518210 for data processing, hosting, and related services, with a response deadline of May 7, 2026. The contracting entity is the Technology Services agency under the state of California, and performance is expected to occur throughout the state’s county jurisdictions. While no specific place of performance or point of contact is detailed, the offering requires a robust, reliable, and compliant cloud platform capable of serving enterprise-level IT needs in a multi-departmental, distributed government setting. The contract does not specify a set-aside classification, indicating open competition among qualified vendors.

General Info

Cloud-based remote support software for California county IT teams, compliant, scalable, due May 7, 2026.

Agency

California → Technology Services

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-RFQ-00494.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

BeyondTrust Remote Support Concurrent User Cloud

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedApr 30

subcontract

Response DeadlineMay 7

Deadline has passed

Submission Closed

05/07/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyCalifornia → Technology Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Technology Services

Office AddressN/A

ContactsNo contact information available

Full Description

Provision of licensed cloud-based remote support software to enable real-time troubleshooting and system maintenance for IT teams across multiple county departments.