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Cloverleaf Security Server maintenance and support - Bethesda Site (Notice of Intent to sole source)

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NOI-26-008015Federal

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The National Institutes of Health Clinical Center, Department of Clinical Research Informatics, intends to negotiate a sole source contract with Infor LLC for maintenance and support of the Cloverleaf Security Server at the Bethesda, Maryland site. This mission critical system provides essential encryption for the HL7 interface engine, which serves as the primary link between the Clinical Research Information System and various ancillary systems, including laboratory and radiology information systems. Because the software is proprietary to Infor and critical for the safe delivery of patient care and the protection of personally identifiable information, the government has determined that Infor is the only responsible source capable of providing the necessary maintenance and source code revisions. The period of performance is scheduled from September 26, 2026, to September 25, 2027. The scope of work includes the provision of no-cost application updates, email notifications for updates, 24x7 remote telephone technical support, and access to a 24x7 web knowledge base. Additionally, the contractor must maintain an established escalation process for critical issues. All deliverables must be marked with the date, offeror name, and task order details, with final inspection and acceptance conducted by the Contracting Officer's Representative at the NIH facility in Bethesda.

General Info

Sole source contract with Infor LLC for Cloverleaf Security Server maintenance and support.

Agency

Department Of Health And Human Services → National Institutes Of Health - CcView Agency

NAICS

513210 - Software PublishersView NAICS

Place of Performance

MD, 20814, USA

Set-Aside

NONE

Documents

(1)

Cloverleaf HL7 Maintenance and Support SOW

DOCX5 pagessow

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → National Institutes Of Health - Cc
Contacts1 person available
OfficeBETHESDA, MD, 20892, USA
Organization / Agency
Department Of Health And Human Services → National Institutes Of Health - Cc
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Office AddressBETHESDA, MD, 20892, USA
Contacts

Full Description

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Acquisition Description:


This is a Notice of Intent, not a request for proposal.  The National Institute of Health, Clinical Center (NIH-CC) intends to negotiate on an other than full and open competition basis with Infor. LLC.



The National Institute of Health Clinical Center’s Department of Clinical Research Informatics (NIH-CC DCRI or Program) is responsible for the operation and management IT infrastructure that supports patient care and research. The Clinical Center utilizes the Cloverleaf Interface application as its HL7 interface engine. The HL7 interface system is central link between the Clinical Research Information System (CRIS) which is the core Hospital Information System and the Ancillary Systems such as the Laboratory Information System (LIS), The Radiology Information System (RIS) as well as several other ancillary systems. Secure server is an application that provides encryption for the HL7 system. This function is vital to CC Security and protection of PII. This system must work flawlessly 24x7x365 and when it stops working it is critical that we must have the ability to contact Infor for maintenance and technical support.



Justification:



The Government requires support tied to the installed Cloverleaf Security Server product. A different software publisher or a substitute integration-engine product would not constitute maintenance of the existing Cloverleaf licenses/environment and would represent a replacement or migration effort outside the scope of this maintenance renewal.



The Secure Server Systems is proprietary to Infor who developed it. Infor currently does not permit 3rd party maintenance and will not release their source code to other entities. The Secure Server Systems interface engine is responsible for receiving and sending clinical orders and results between the hospital information system and the ancillary services systems. This system is critical to the hospitals primary function of providing safe patient care. It is absolutely imperative that there be no interruption in the ongoing operation/functioning of the existing system.  It is critical that the system continues to be maintained by Infor who is the only source capable of providing the necessary maintenance-including making revisions to the source code as circumstances may dictate. Because the system helps support patient critical patient care activities, it is deemed a mission critical system for the Clinical Center.





Requirement:


See Statement of Work documents.




Place of Performance or Delivery:



The Period of Performance is:


09/26/2026 – 09/25/2026




Place of Performance: NIH Clinical Center in Bethesda, MD



The statutory authority for this sole source requirement is 41 U.S.C. 1901 (a) (1) as implemented by FAR 13.106-1 only one responsible source and no other supply of service will satisfy agency requirements. THIS IS NOT A REQUEST FOR PROPOSAL.  All responsible sources that could provide the required may submit a capability statement that will be considered by email (subject line to reference NOI-26-008015) by 5:00 PM eastern standard time on 09/24/2026 to: lu-chang.lu@nih.gov



All responses received by the closing date of this synopsis will be considered by the Government.  A determination not to compete this requirement, based upon responses to this notice, is solely within the discretion of the Government.


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