Communications Management System

Appalachian State University is soliciting proposals for a multi-channel Communications Management System that supports email and SMS, with a preference for digital signage capabilities. The system must integrate with Banner for dynamic lists and ideally integrate with Bravura for identity and access management. The university prefers unified constituent profiles tied to a unique identifier, such as a Banner ID, to prevent duplicate records. The contract is expected to be awarded before the end of 2026, featuring an initial three year term with the option to renew or renegotiate for three additional one year terms. The estimated contract value is between the small purchase threshold and 1,000,000 dollars. Proposals must be submitted electronically via the North Carolina electronic Vendor Portal by October 23, 2026. Evaluation will be based on vendor qualifications and references, experience and reliability, and response time. Awardees must be North Carolina registered vendors in good standing and are required to designate a contract manager as the primary point of contact. The scope of work requires a complete package of services rather than a la carte pricing, and vendors must provide a detailed technical approach and completion schedule. Payment is contingent upon inspection and acceptance by the contract manager, with a ten day window for the state to notify the vendor of any unacceptable deliverables.