CRM Software System for Parks and Recreation Department

The City of Rogers Parks and Recreation Department is seeking proposals for a cloud-based Customer Relationship Management (CRM) and Recreation Management Software system. This system will serve as the primary platform for managing memberships, program and activity registrations, league operations, aquatics admissions, facility reservations, point-of-sale transactions, communications, waiver management, and financial reporting. The department operates multiple recreational facilities, including an aquatics center, athletic fields, fitness areas, pavilions, and community spaces, requiring a solution that can handle current operations and scale with future program expansions. Vendors must respond to a detailed set of technical specifications and functional requirements, indicating their level of compliance for each. The solicitation, identified as 2026-RFP-006, was posted on May 31, 2026, with responses due by June 16, 2026. The contract is overseen by the Parks & Recreation department of Rogers, Arkansas. Key contacts for the procurement are Wendy Jones, Operations Manager, and Colt Craig, Purchasing Manager. The selected solution will be integral to streamlining and centralizing department functions to enhance service delivery to the community.