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This Sources Sought opportunity from Department Of Homeland Security was posted on December 18, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

CSAI

Closed
70SBUR26I00000006Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
New
SLED
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Solicitation # 09112026
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University of Arkansas Fayetteville (UAF)

POSTED

about 2 hours ago

DEADLINE

N/A
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Case Management System
Solicitation # 26RFI21526
The South Dakota Department of Human Services, Developmental Disability Services, has issued Request for Information 26RFI21526 to gather information on integrated case management and service coordination systems. The objective is to replace legacy paper systems with a state-hosted, comprehensive solution to support a state-run Intermediate Care Facility and two 1915(c) Medicaid Waivers. The desired system must integrate client intake, eligibility, profile management, and service planning, specifically supporting Individual Support Plans and Person-Centered Plans. Key technical requirements include electronic medication administration records, e-prescribing, an interface with MMIS for billing and claims automation, and a centralized incident reporting portal for federal reporting. The system must adhere to strict regulatory and security standards, including CMS and CFR requirements, HIPAA/HITECH encryption for data at rest and in transit, and WCAG accessibility standards. Security features must include multi-factor authentication, single sign-on, and role-based access controls. As this is an RFI for planning purposes, it does not constitute a solicitation for bid. Interested vendors must submit their responses in PDF or Word format to Lesley Farmen by 11:59 pm CST on January 7, 2027, using the specific subject line Case Management 26RFI21526 Submission.
South Dakota State Government

POSTED

about 5 hours ago

DEADLINE

in about 2 months
NAICS: 541512
New
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IFB B600684 ¿ I.T. Infrastructure Monitoring and Observability Platform
Solicitation # B600684
The Metropolitan Atlanta Rapid Transit Authority (MARTA) is soliciting bids under IFB B600684 for an I.T. Infrastructure Monitoring and Observability Platform. The scope of work involves professional services to deploy High Availability (HA) configurations and configure the Server and Application Monitor (SAM) module for MARTA's SolarWinds monitoring platform, alongside a three-year maintenance and support renewal. Technical requirements include the implementation of Microsoft SQL Server Always on Availability Groups or SQL Server Failover Cluster Instances (FCI). To be eligible, contractors must be an active Authorized SolarWinds Value-Added Reseller (VAR) and a SolarWinds Certified Service Partner (CSCP), with personnel holding a SolarWinds Professional Certification or two years of equivalent experience. The contract will be awarded based on price to a responsive and responsible bidder who is technically and financially qualified. Bidders must adhere to strict cybersecurity standards, including the NIST Cybersecurity Framework, NIST Risk Management Framework, and CIS 18 controls, while ensuring the confidentiality, integrity, and availability of MARTA data. Compliance with the Americans with Disabilities Act, Title VI of the Civil Rights Act, and MARTA's Code of Ethics is mandatory. All bids must be submitted electronically by December 7, 2026, and must include required documentation such as the Contractor's Affidavit, No Conflict of Interest certification, and a list of proposed subcontractors.
Metropolitan Atlanta Rapid Transit Authority

POSTED

about 6 hours ago

DEADLINE

in 27 days

General Info

NAICS

541512 - Computer Systems Design Services

Place of Performance

Camp Springs, MD, 20588, USA

Set-Aside

NONE

Documents

1
PDF, High priority: read this first6 pages · rfi
High

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Timeline

1 update
PhaseClosed
Posted

Sources Sought

Notice updated

Response deadline changed from Jan 2, 2026 to Jan 8, 2026. The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts1 person available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts
Patrick C. Gadwah

Full Description

Show more

Customer Services, Accounts, and Integration (CSAI)


This is a Sources Sought Notice to identify potential business sources with the capacity and technical capability necessary to successfully provide best practices to integrate online account experience to enhance customer service and interaction with the public seeking benefits adjudicated by USCIS. This RFI is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, Request for Proposal, Request for Quotation or obligation on the part of USCIS to issue an RFQ or award a contract.


See the attached document for additional information.


Update 12/18/2025: The due date for responses has been updated to 01/08/2026.

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
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Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services, has issued Request for Information 70SBUR27I00000002 for the Enterprise Customer Experience 2 project. This effort is a recompete intended to identify capable vendors for a replacement contract to provide a FedRAMP Moderate authorized cloud-based Contact Center as a Service solution. The required system must support approximately 1,500 agents and 15 million annual calls across three business units: the Verification Contact Center, External Affairs Tier 1 and 2, and the Language Services Section. Key technical requirements include omnichannel support for voice, IP-TTY, web chat, email, and SMS, as well as AI capabilities, intelligent call routing, and interactive voice response systems. The solution must maintain 99.99 percent availability and integrate seamlessly with Salesforce CRM, ServiceNow, and internal USCIS databases. The government is utilizing this market research to determine the appropriate contract vehicle, evaluate if small businesses can perform the work, and decide on potential set-asides. Interested respondents must provide a vendor profile including business size, socioeconomic category, and existing government contract vehicles. Responses are limited to 15 pages and should emphasize real-world production experience from the last three years rather than marketing materials. Compliance with federal and DHS regulations regarding cybersecurity, information security, and Unbiased AI Principles is mandatory. While a formal period of performance and contract value have not yet been established, the agency is seeking industry input on consumption-based pricing models and evaluation factors for the eventual award.
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NAICS: 561990
Federal
Home Country Support Services
Solicitation # 70SBUR27FOR270005
The Department of Homeland Security, through the USCIS Contracting Office, is issuing a Sources Sought notice for Home Country Support Services to facilitate family reunification under the Ms. L. v. ICE Settlement Agreement. The requirement involves providing administrative and logistical support for approximately 1,500 class members and additional family members. Key responsibilities include case management, initiating contact with separated families, collecting fingerprints, scheduling embassy interviews, and assisting with the completion and submission of Forms I-131 and I-765. Additionally, the contractor will manage international and domestic travel arrangements, provide translators and escorts, and operate a toll-free help desk for callers within and outside the United States. Performance will be conducted through contractor facilities in Washington D.C., Mexico City, Brasilia, Tegucigalpa, Guatemala City, and San Salvador. Due to the sensitive nature of the work, the contractor must ensure strict compliance with the Privacy Act of 1974 and provide annual training to staff on the handling of personally identifiable information and DHS records. Interested vendors must submit their capabilities summaries, business size confirmation under NAICS 561990, and SAM registration by November 11, 2026. The Technical Point of Contact will be responsible for monitoring performance, reviewing deliverables, and validating invoices.
All Other Support Services

POSTED

9 days ago

DEADLINE

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