This Government Contract opportunity from Michigan was posted on July 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service and Rider Support

Closed

State & Local

Submission Closed08/25/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561520

New

International

PR12705_ITQ OAFA NOV 2026_FOR WINTER PROGRAMME 2027

Solicitation # Doc2863782701

Singapore Management University is soliciting quotations and tenders for goods and services related to the Winter Programme 2027 under solicitation number Doc2863782701. Interested suppliers must submit their proposals electronically through the designated sourcing event by the deadline of November 13, 2026. All communications and clarifications must be handled exclusively via Event Messages to ensure compliance. Strict submission guidelines are in place, requiring bidders to use the Submit Entire Response function, as any proposals sent via email or other channels will be disqualified. Bidders should be aware that the currency cannot be changed after submission and should ignore the default opportunity amount of 500 USD. Detailed requirements and attachments are available within the system after clicking the respond button.

Singapore Management University

POSTED

DEADLINE

MSU Bozeman Study Abroad Programs - Multiple award

Solicitation # MSU-RFP-27-01

MSU Bozeman's Office of International Programs is issuing a multi-award solicitation, RFP-27-01, to establish partnerships with multiple travel providers for the development and delivery of customized international and domestic faculty-led programs. The university is seeking partners capable of providing various service levels, including full-service programs with or without guides, as well as standalone travel agent services. Key priorities for the selected vendors include comprehensive logistical support, competitive pricing to reduce student costs, and robust student safety and emergency support. Proposals are due by November 17, 2026, via the eMACS portal. To be considered responsive, offerors must accept several institutional prerequisites, including the university's standard terms and conditions, insurance requirements, debarment clauses, and a contract addendum ensuring compliance with Montana law. Evaluation includes a pass/fail assessment of financial stability, which may require the submission of audited financial statements from the three preceding years. Additionally, vendors must disclose any previous litigation and provide details regarding subcontractor usage and international wire payment fees. Awarded contracts will be routed for signature via DocuSign, with payment terms set at Net 30.

POSTED

DEADLINE

University of Calgary - Request for Proposal - Education Travel & Student Tour Services

Solicitation # AB-2026-06954

The University of Calgary is seeking qualified proponents to provide customized education travel and student tour services. The selected provider will be responsible for organizing travel that aligns with the university's specific learning objectives, destination priorities, and academic expectations for large cohorts consisting of 30 or more students, faculty, and staff. This solicitation, identified by number AB-2026-06954, was posted on October 19, 2026, with a response deadline of November 17, 2026. The contract will be performed in Alberta, Canada, and interested parties may coordinate with Senior Procurement Specialist Izumi Epp for further inquiries.

University of Calgary

POSTED

DEADLINE

Suffolk County Music Service County Music Groups Concert Tours 2027

Solicitation # ITS446

Suffolk County Council is seeking a qualified provider to organize and execute music tour services in Europe during the summer of 2027 for the Suffolk Youth Wind Band and the Suffolk Youth Orchestra. The scope of work encompasses travel agency services, the organization of package tours, and general travel management. The estimated total value of the contract is 185,000 GBP including VAT. The initial period of performance is scheduled from December 3, 2026, to September 30, 2027, with a possible 12-month optional extension to September 30, 2028, contingent upon funding and satisfactory supplier performance. Interested parties must submit their tenders electronically via the Suffolk Sourcing portal by November 10, 2026, at 10:00 am, with an enquiry deadline of October 27, 2026. The submission process requires providers to express interest to access full documentation and subsequently opt in to complete questionnaires and upload mandatory documents. The procurement is managed by Clare Lewis at Suffolk County Council, and award decisions will be based on criteria detailed within the full tender documentation.

Suffolk County Council

POSTED

DEADLINE

Professional Tour Guide Services (Bilingual/Specialized)This subcontract for Professional Tour Guide Services involves providing specialized bilingual English and French guided tours for prime contractors supporting the Halifax Regional Municipality. The primary objective is to facilitate sightseeing experiences for individuals and families attending the 2027 FCM Annual Conference, focusing on the region's cultural, historical, and recreational landmarks. The selected provider will be responsible for managing group dynamics and delivering commentary according to detailed itineraries to ensure a high-quality experience for all participants. Interested parties must respond to the solicitation by November 6, 2026, to provide these professional services under NAICS code 561520.

Halifax Regional Municipality

POSTED

DEADLINE

Tour Operator – FCM Annual Conference

Solicitation # HRM-2026-0450

The Halifax Regional Municipality is seeking experienced tour operators with five to ten years of local industry experience to plan and deliver a Companion Tour Program for the 2027 Federation of Canadian Municipalities Annual Conference and Trade Show. The selected proponents will provide guided tours ranging from one to seven hours in length between June 10 and June 13, 2027, designed to showcase the culture, history, and recreation of the municipality and Nova Scotia. Offerings must be diverse enough to accommodate individual travelers, families, and those with varying mobility needs, while ensuring reliable transportation, exceptional customer service, and bilingual English/French capabilities where required. Proposals must be submitted via the Bids&Tenders system by November 6, 2026, at 2:00 PM Atlantic Time. The award is based on a non-price evaluation across three stages: technical merit, social value, and country of origin, with non-US companies receiving full points for the latter. To be considered, proposals must pass all pass/fail criteria and achieve at least 75 percent of the total technical points. While pricing is required for budgeting, it is not a scored evaluation factor. Successful contractors must adhere to strict insurance requirements, including coverage from insurers with an AM Best rating of A+ or better. Contract administration includes electronic payments with a 30-day term following the submission of itemized invoices. Additionally, proponents must provide comprehensive risk-management plans covering safety procedures, emergency contacts, and weather contingencies. All services are subject to HRM workplace policies and a Supplier Code of Conduct, with the municipality reserving the right to inspect personal information management practices and request the replacement of personnel who hinder project progress.

Halifax Regional Municipality

POSTED

DEADLINE

Travel Trade and Tour Operator Relations (Germany)This subcontract for the NYS Department of Economic Development focuses on managing relationships with German tour operators and travel agents to support tourism projects. The selected contractor will be responsible for conducting sales and training for trade partners, representing New York State at various trade shows and missions, and tracking the inclusion of specific product portfolios within travel itineraries. To be successful, the contractor must possess deep knowledge of the German travel industry and utilize a CRM system for effective trade partner tracking. Key deliverables include detailed trade partner reports and a measurable increase in itinerary inclusions. The response deadline for this opportunity is November 13, 2026.

NYS Department of Economic Development

POSTED

DEADLINE

UNC at Chapel Hill Study Abroad 2.0

Solicitation # 65-09252026-HGM

The University of North Carolina at Chapel Hill issued RFP 65-09252026-HGM to establish a convenience contract with multiple pre-approved study abroad program providers for the Study Abroad Office and the Kenan-Flagler Business School. This agreement is open to any current or future affiliate within the UNC System. The university is seeking experienced vendors specializing in custom faculty-led programs, standard direct enroll and study center options, virtual programs, and internship, research, or service-learning opportunities. Awards will be based on a best value analysis, considering factors such as price, geographic resources, and academic discipline expertise. The estimated contract value is between the small purchase threshold and 1,000,000 dollars. Selected vendors must provide professional program administration, including the delivery of formal transcripts and the availability of course materials and syllabi. Compliance requirements include adherence to the Americans with Disabilities Act, North Carolina General Terms and Conditions, and various federal and state certifications regarding fair employment, lobbying, and environmental standards. Vendors must be registered in good standing with the state of North Carolina and provide an eVP number. Proposals were due by November 13, 2026, and must include detailed pricing, customer references, and financial certifications. The university maintains the right to inspect all services and may suspend performance via written notice if necessary.

POSTED

DEADLINE

Request to utilize The School Board of Palm Beach County, Florida Bid # 26C-024C Educational Tours - Travel Agency and tour Operation Services

Solicitation # 26C-024C

The School Board of Osceola County, Florida, has entered into a term contract with Central Florida Student Tours, Inc., doing business as Educational Tours, for the provision of travel agency and tour operation services. This piggyback agreement, based on solicitation 26C-024C from the School Board of Palm Beach County, establishes a framework for services provided on an as-needed basis via purchase orders. The contract period runs from September 23, 2026, through September 22, 2031. To ensure operational efficiency, the contractor is required to maintain office personnel available from 6:00 AM to 3:00 PM EST on all days that schools or departments are in session. Award selection is based on a ranking system where vendors must achieve a minimum score of 65 to be included in a pool of qualified providers, with those scoring 70 or more being recommended for award. The contractor must comply with strict regulatory standards, including the Protection of Pupil Privacy Acts, FERPA, and Florida Statutes regarding government contracting. Administrative requirements include the use of PaymentWorks for ACH payments and the maintenance of specific insurance coverages naming the School Board as an additional insured. Proposers are subject to a cone of silence during the solicitation process and must provide comprehensive documentation, including company financials, a ten-year history of complaint notifications, and certifications regarding lobbying for contracts exceeding 100,000 dollars.

Osceola County School Board — Procurement Services

POSTED

DEADLINE

In-Person Event Logistics and Facility CoordinationThis subcontract for In-Person Event Logistics and Facility Coordination supports prime contractors on Department of the Army projects within the ACC-ORL agency. The contractor is responsible for supplying and managing physical venues and logistics in Orlando, Florida, specifically for scheduled PALT and Tech Exchange dates. Key deliverables include providing secured and equipped meeting spaces for up to 150 in-person attendees, managing on-site registration, and deploying physical AV projection systems and microphones to enable hybrid integration. The opportunity falls under NAICS code 561520 and was posted on August 25, 2026.

Department Of The Army

POSTED

DEADLINE

Travel Services for Contractor PersonnelThis subcontract, titled Travel Services for Contractor Personnel, is issued by the Defense Logistics Agency under the Department of Defense. The primary objective of the agreement is the management of both domestic and international travel logistics for contractor personnel. The scope of work requires strict adherence to federal travel regulations, the utilization of designated government systems, and rigorous cost tracking to ensure compliance and financial accountability. Classified under NAICS code 561520, the contract focuses on specialized support services to streamline personnel movement. The engagement is managed through the Defense Logistics Agency to ensure that all travel arrangements align with Department of Defense standards and operational requirements.

Defense Logistics Agency

POSTED

DEADLINE

Defense Threat Reduction Agency

POSTED

4 months ago

DEADLINE

N/A

AI Contract Overview

The Regional Transit Authority of Southeast Michigan is seeking a subcontractor for Customer Service and Rider Support to manage essential passenger relations for its express bus routes. The scope of work focuses on handling customer inquiries, resolving complaints, processing feedback, and administering satisfaction surveys to ensure high service quality for riders. This opportunity was posted on July 29, 2025, with a response deadline of August 25, 2025. The project falls under NAICS code 561520 and is being managed through the BidNet Direct portal under the Express Bus Services RFP.

General Info

Subcontractor needed for Southeast Michigan express bus customer service and rider support.

Agency

Regional Transit Authority of Southeast Michigan

NAICS

561520 - Tour Operators

Place of Performance

MI, USA

Set-Aside

NONE

Documents

This scope was carved out of 2025-004.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

2025004 Express Bus Services RFP

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJul 29

subcontract

Response DeadlineAug 25

Deadline has passed

Submission Closed

08/25/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyRegional Transit Authority of Southeast Michigan

ContactsNo contacts available

OfficeN/A

Organization / AgencyRegional Transit Authority of Southeast Michigan

Office AddressN/A

ContactsNo contact information available

Full Description

Manage customer inquiries, complaints, feedback, and satisfaction surveys for express bus routes.

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