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Customer Service & Support Infrastructure

Active

State & Local

Response Deadline04/10/2030, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Customer Service and Support Infrastructure subcontract, managed by Sourcewell, focuses on the delivery of comprehensive customer service operations for transit users. The scope of work includes managing call centers and digital platforms to provide essential support for fare-related issues, account management, refund processing, and technical troubleshooting. Posted on January 7, 2026, this opportunity falls under NAICS code 561400. Interested parties have until April 10, 2030, to submit their responses. The contract aims to ensure a seamless support experience for transit passengers through integrated communication channels.

General Info

Agency

NAICS

561400

Place of Performance

MN, USA

Set-Aside

NONE

Documents

This scope was carved out of 010726.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Matawan Mobility (Ubitransport Inc) — Transportation services

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Timeline

PostedJan 7

subcontract

Response DeadlineApr 10

Submission deadline

Response Deadline

04/10/2030, 12:00:00 AM UTCin over 3 years

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Organization & Contact Information

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AgencySourcewell

ContactsNo contacts available

OfficeN/A

Organization / AgencySourcewell

Office AddressN/A

ContactsNo contact information available

Full Description

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Provision of customer service operations for transit users, including support for fare issues, account management, refunds, and technical troubleshooting via call centers and digital platforms.

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