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Customer Service & Technical Support Operations

Active

Federal

Response Deadline08/14/2026, 04:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the operation of a 24/7 help desk dedicated to managing service outages, addressing user technical issues, and issuing notifications for planned maintenance, with a strict requirement that all issues be resolved within 24 hours and outages communicated at least two days in advance. This is a small business set aside subcontract under NAICS code 541519, intended for entities classified as small businesses by the SBA, and is being procured by the Naval Supply Systems Command Fleet Logistics Center Yokosuka, part of the Department of Defense. The work must be performed at the designated location in Santa Rita, with a ZIP code of 96915, and responses to the solicitation are due by August 14, 2026, following a posting date of August 5, 2026. All support functions must maintain continuous availability and meet stringent response and resolution benchmarks to ensure uninterrupted service delivery.

General Info

24/7 help desk for outages and maintenance, resolve issues within 24 hours, small business set aside, Santa Rita location, bid due August 14, 2026.

Agency

Department Of Defense → Navsup Flt Logistics Ctr YokosukaView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Santa Rita, GU, 96915, USA

Set-Aside

SBA

Documents

(0)

No documents available

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Timeline

PostedAug 5

subcontract

Response DeadlineAug 14

Submission deadline

Response Deadline

08/14/2026, 04:00:00 AM UTCin 8 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Yokosuka

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Navsup Flt Logistics Ctr Yokosuka

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Office AddressN/A

ContactsNo contact information available

Full Description

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Operate a 24/7 help desk to handle service outages, user issues, and planned maintenance notifications with 24-hour resolution and 2-day advance outage alerts.

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