This Government Contract opportunity from Texas was posted on May 13, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Customer Service and User Support Operations
Contract Overview
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The contract requires providing frontline customer support for passengers who use autonomous wheelchairs at DFW International Airport, focusing on hands-on assistance with device operation, prompt resolution of technical or usability issues, and full adherence to ADA compliance standards. Support must be delivered in real time at the airport to ensure accessibility, safety, and seamless mobility for individuals relying on autonomous wheelchair technology, with service protocols designed to accommodate a variety of physical and cognitive needs. The solicitation is structured as a subcontract under NAICS code 561591 and is open for responses until June 9, 2026, with a posted date of May 13, 2026. The work will be performed exclusively at DFW International Airport in Texas, and applicants must demonstrate proven experience in accessible technology support, customer service in high-traffic transportation environments, and compliance with federal accessibility regulations. No set-aside preferences are specified, and the contract is managed directly through the airport’s procurement platform with no designated point of contact provided.
General Info
Place of Performance
TX, USASet-Aside
Documents
This scope was carved out of PA2112.
The full solicitation package (33 documents), including the RFP, is on the prime solicitation, not on this scope.
Autonomous Wheelchair Services
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Timeline
Submission Closed
Organization & Contact Information
Full Description
More opportunities from Texas → Dfw International Airport
Same awarding agency
Earlier notices in this NAICS code
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