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This Government Contract opportunity from Iowa was posted on May 13, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service & Work Order Management

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561110
New
SLED
Child & Eldercare Committee Oversight
Solicitation # 77250
The State of Vermont Department of Human Resources is seeking one or more contractors to provide comprehensive administrative and facilitative support for the Child and Eldercare Committee. The scope of work includes managing committee meeting preparations such as announcements and minutes, overseeing the entire lifecycle of child and eldercare reimbursement applications from distribution to the drafting of approval or denial letters, acting as a liaison with Child Care Resource and Referral contractors, and promoting the benefit through communications and benefit fairs. The solicitation, posted on October 26, 2026, requires electronic submissions by November 13, 2026, in a single searchable PDF. Evaluation will be based on the best interest of the state, considering the bidder's methodology, experience, cost, and timeline, with preference given to resident bidders. Contractors must adhere to strict security standards consistent with NIST SP 800-53 and FIPS 200, and they must securely dispose of state data within thirty days of a request or contract termination. Financial and compliance requirements include net 30 payment terms and mandatory registration with the Vermont Secretary of State. Bidders must provide a price schedule based on hourly labor rates and may be required to submit a Best and Final Offer or participate in presentations. Depending on the bid amount, contractors may need to provide certifications regarding lobbying, climate change considerations, and worker classification compliance, as well as detailed subcontractor reporting including workers compensation insurance providers.
Department of Economic Development

POSTED

2 days ago

DEADLINE

in 17 days

AI Contract Overview

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The contract titled Customer Service & Work Order Management seeks a subcontractor to handle routine customer service functions related to non-emergency service requests, including managing inquiries, logging and tracking work orders, coordinating dispatch of personnel, and maintaining consistent communication with facility staff to ensure timely resolution of service needs. The role requires strong organizational skills, attention to detail, and the ability to serve as a liaison between customers and field operations to support efficient service delivery without involving emergency response protocols. The opportunity is posted by the state of Iowa under NAICS code 561110, which corresponds to Administrative and Support Services, and is structured as a subcontract with no set-aside designation. The solicitation was published on May 13, 2026, and responses are due by June 12, 2026. All work is expected to be performed in coordination with Iowa state facilities, though the specific location is not detailed. Interested parties must submit proposals via the provided online portal, and no point of contact is listed for direct inquiries.

General Info

Subcontractor needed to manage non-emergency customer service and work orders for Iowa state facilities through June 12, 2026.

Agency

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 005-RFP-2735-2026.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Elevator Services for Capitol Complex

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyIowa
ContactsNo contacts available
OfficeN/A
Organization / AgencyIowa
Office AddressN/A
ContactsNo contact information available

Full Description

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Manage customer inquiries, log work orders, coordinate dispatch, and maintain communication with facility staff for non-emergency service requests.

More opportunities from Iowa

Same awarding agency

New
SLED
Rest Area Tiffin East Bound Façade Renovations
Solicitation # 645-DOTRFB-3161-2027
The Iowa Department of Transportation is soliciting bids for the facade renovations of the I-80 East Bound Rest Area near Tiffin, Iowa. The project involves the removal and replacement of the existing surface tile and stucco insulation system with a rain screen fiber cement siding system, as well as the application of cementitious stucco or parging over existing concrete masonry on specific walls. Because the facility will remain occupied during construction, the contractor must manage activities to minimize disruption to the public and DOT staff. All work must adhere to the provided project manual and plans and will be performed under the direct supervision of the Iowa DOT, including periodic site inspections and a requirement for 24-hour advance notice prior to installation. The contract will be awarded by item to the responsible bidder whose submission is most advantageous based on cost, proposed staffing, adherence to the time schedule, and a review of past work performance and capacity. Bids must be submitted via the IMPACS Business Opportunities site by November 17, 2026. The estimated start date is March 2027, depending on weather conditions, with a target completion date of June 30, 2026. Payment terms are set at Net 60, and the bidding process is governed by Iowa Administrative Code 761-20. Davis-Bacon wages do not apply to this project.

POSTED

about 13 hours ago

DEADLINE

in 20 days
View Details
New
SLED
Iowa DOT Repair Shop Annex Overhead Door Tracks
Solicitation # 645-DOTRFQ-3173-2027
Solicitation 645-DOTRFQ-3173-2027 is a request for quotes from the Iowa Department of Transportation for the removal and replacement of overhead door tracks at the Repair Shop Annex. The scope of work includes replacing standard overhead door tracks on doors RA-1, 2, 3, 4, and 7 with galvanized pitch of roof tracks that match the roof angle, replacing torsion springs, and the removal and re-installation of trolley operators. All work must adhere to the approved design and be performed under the direct supervision of the Iowa DOT, with the contractor providing at least 24 hours notice prior to installation for required inspections. Electrical conflicts will be managed by DOT electricians, and deliveries are specified as F.O.B Destination. The contract will be awarded to the responsible bidder whose submission is most advantageous, evaluating cost alongside mandatory requirements, proposed staffing, the ability to meet the time schedule, and past work performance and capacity. Bidders must certify acceptance of ten specific solicitation items and comply with Iowa Administrative Code 761-20. Payment terms are set at net 60 days after delivery of the new door track. This is a tax-exempt procurement, and Davis-Bacon wages do not apply. Responses are due by November 10, 2026, at 1:00 PM CST, with the primary point of contact being Kyle Williams.

POSTED

about 13 hours ago

DEADLINE

in 13 days
View Details

Earlier notices in this NAICS code

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